Administrative Data Entry & Call Center Support
Resume:
Avemaoe Dait Leiataua
Magna UT 84044
***********@*****.***
www.linkedin.com/in/avemaoe-leiataua-85892318a
JOB OBJECTIVE
I am looking for an administrative position with a company that can utilize my excellent work ethics. I am a diligent worker, and I take pride in producing quality service. I am not afraid to ask questions and am eager to learn from other experienced colleagues.
QUALIFICATIONS HIGHLIGHTS
I am an initiative-taking professional with 5+ years of experience providing thorough and skillful data entry support. I am highly organized and independent with excellent communication and people skills. I am a rapid learner with excellent organizational and writing skills. I am also able to effectively coordinate tasks with creativity and relevance.
WORK EXPERIENCE
Call Center Representative (Remote)(08/2025-Now)
The Bowen Group
Assists U.S. Veterans and their families via phone, providing information, directing them to resources, and handling inquiries for the Department of Veterans Affairs, requiring empathy, patience, strong computer/communication skills, and at least six months of call center experience, often working remotely with specific tech requirements like wired internet.
Key Responsibilities
●Veteran Support: Assist Veterans with questions, issues, and complaints regarding VA services.
●Information & Referral: Provide directory assistance, general information, and refer callers to appropriate VA hotlines or resources.
●Call Handling: Manage high call volumes, listen empathetically, ask clarifying questions, and record call details accurately.
●System Navigation: Use multi-screen computer systems, including Customer Relationship Management (CRM) applications.
●Confidentiality: Maintain caller privacy and confidentiality.
Processing Clerk (05/2023- 04/2025)
Discover Card
Salt Lake City
•Under moderate supervision, responsible for reviewing documents for accuracy and completeness as well as performing data entry and basic accounting functions, with 100% employer satisfaction.
•Creates spreadsheets with applicable formulas and updates spreadsheets and graphs with established data, processes transactions within specified time limits to support customer correspondence and maintains applicable inventories.
•Must pass a keying test. Must be proficient with two or more key production areas and rotate assignments as needed. Provides training support for new employees. Actively manages and escalates risk and customer-impacting issues within the day-to-day role of management.
•Performs routine data entry within spreadsheets or established databases. Maintain and update excel spreadsheets. 100 transactions within two hours • Review documents for accuracy and completeness or make necessary adjustments and corrections or escalates per established procedures.
•May support inventory material handling, reviews, and adjustments.
•Procedures reports, verify documents, and create statistics as required by function.
•Maintain documents and inventory control systems per established procedures.
•Files documents following established retention policies. Ensure quality control on all work assigned.
•May provide answers to workflow questions.
Wave Planner (01/2022-05/2023)
Americold Logistics
Salt Lake City
•Responsible for allocating orders, releasing work to warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels.
•Resolve order product shortages.
•Manage order cuts and communicate with customers.
•Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times.
•Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
•Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order.
•Run labor reports and review with Dock Supervisors and Office Manager Review/update base priorities weekly to reduce manual priority changes in the work queue. Review/update LTO homework assignments along with Operations Manager. Review/Update product code velocity zone assignments along with Operations Manage. Review/update optimal static and dynamic pick locations along with Operations Manager
•Actively participate in continuous improvement projects and safety programs
•Continually evaluate effectiveness of systems and recommend changes where appropriate Troubleshoot and correct systems problems Train all levels of users on relevant systems.
•May resolve product order shortages.
•May manage order cuts and communicate to customers.
•Follow attendance policy, show up for work on time and ready to work assigned shifts.
Data Entry (09/2021-12/2021)
Cambia Health Solutions,
Salt Lake City
•Input Data, redacting,
•Making sure that the applicant’s medigap application is ready to be sent with approval letters.
Data Entry-Temp (02/202*-**-****)
Discover Card
Salt Lake City, UT
•Input Data, review documents.
•validate and quality control.
•badging and sorting mail, depending on the flow of documents either on queue or batching.
Main Dispatch (10/2017-02/2019)
Huntleigh USA
SeaTac, WA
•Take calls from airlines for requests of employee coverage of wheelchair service.
•Schedule employee shifts to ensure appropriate coverage to meet customer expectations.
•Reassign job duties as necessary and adjust schedules to meet demands.
•Maintain logs and write detailed reports.
•Relay messages received to Supervisor and Manager on duty.
•Substitute as a relief person on various shifts if necessary
•Demonstrate regular predictable attendance at job locations. • Have computer or smartphone knowledge or capability to learn.
EDUCATION
Bachelor of Science, Business Administration
University of Phoenix, Murrieta, CA
Diploma Sharples, Seattle, WA
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