Entry-Level Remote Customer Service Representative

Michael Espinosa

Norman, OK 405-***-**** ***************.***@*****.*** LinkedIn

EXPERIENCE

ACT, Noman, OK— Call Center Representative

Oct 2024 - PRESENT

● Ensured accuracy and legitimacy of check deposits through ATMs, mobile deposits, and electronic methods.

● Reviewed each deposit for inconsistencies while assessing potential fraud risks.

● Verified transactions and implemented necessary measures to mitigate fraud concerns.

● Conducted thorough investigations using available tools to make informed decisions on cases.

● Positioned among top 10 performers in department throughout company in US Levy Food Services, Norman, OK— Lead Bar-back

Jan 2017- Present (Seasonal)

● Assisted in training new bar backs, ensuring safety protocols were followed.

● Organized and restocked supplies for efficient workflow during peak hours, While maintaining accurate inventory of beverages, glassware, and other bar materials.

Archon Resources, Norman, OK— Temp Agent

June 2023 - Dec 2023

● My experience at a temp agency has significantly broadened my skill set, enhancing my computer proficiency, sharpening my data entry accuracy, and strengthening my customer support abilities.

● This dynamic role required me to quickly adapt to diverse work environments and expectations, allowing me to develop into a versatile professional who consistently delivers high-quality results under varying conditions. EDUCATION

● GED - Epic Charter Schools, Noman, OK, Dec 2021

Skills

Data management and computer proficiency, Customer relations and support, Food safety, Effective communication skills, Microsoft Excel and Word expertise, Sales strategies and analytical skills, Time optimization, Salesforce utilization

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