Administrative Assistant & Insurance Operations Support

Lena Shahin

****************@*****.*** (***) *** - 6850

www.linkedin.com/in/lena-shahin-2130722a6

Summary

Detail-oriented and professional college graduate with hands-on experience as an Administrative Assistant in an insurance company. Strong time management and communication skills, with a focus on supporting smooth and efficient office operations. Currently seeking a new opportunity in the administration field to further contribute to team success and office productivity.

Education

Illustration BFA, Massachusetts College of Art & Design Boston, MA Aug 2020 – May 2024 Skills

● Microsoft Office Suite: Outlook, Word, Powerpoint, Excel

● Google Suite: Docs, Drive, Sheets

● Adobe Suite: Acrobat, Photoshop, Illustrator

● Organization, time management, prioritizing tasks, attention to detail, strong communication skills Professional Experience

Administrative Assistant, Burgin Platner Insurance Quincy, MA Oct 2024 – Present

● Greeting clients and business partners, directing to meeting area, notifying insurance agents of client’s arrival

● Responding to high-volume client communications, handling an average of 50-60 daily calls

● Assisting underwriters and account managers with scanning or printing policy documents as well as overflow

● Managing all internal and external mail operations, processing an average of 100+ pieces daily for 40 staff members, including 15 account managers

● Processing high-volume insurance policy payments and related financial transactions with attention to detail

● Recording and updating client information in a digital database

● Maintaining office and kitchen, ordering and restocking office supplies and snacks as needed Front Desk Receptionist, Boston Intercontinental Spa Boston, MA Nov 2022 – Sept 2024

● Ensured an exceptional customer experience for all guests by greeting them warmly, providing a tour of the facilities, and providing robes and slippers for their service

● Coordinated and scheduled high-volume client appointments using designated spa software, managing a calendar for 8 service providers

● Processed high-volume daily transactions, accurately managing cash, credit, and gift card payments using a point-of-sale system

● De-escelated confrontational situations with clients by employing active listening and quick-thinking solutions, preserving client relationships and spa reputation Cashier, Kohl’s Danvers, MA May 2022 – Aug 2022

Mailroom Assistant, MassArt Boston, MA Jan 2022 – May 2022 Sales Associate, Bath & Body Works Peabody, MA Jun 2020 – Jan 2022 Awards

Academic Honors at MassArt May 2024

Boston Globe Scholastic Art Awards Gold key, silver key, and honorable mention 2020 Meneilt Art Scholarship 2020

Activities

Zine Scene, MassArt Boston, MA Aug 2022 - May 2024 Orchestra Flutist, Colleges of the Fenway Boston, MA Jan 2024 - April 2024

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