Payments Client Success & Partnerships Leader

Kellie Stinnett

Birmingham, AL 352**-***-*** **** ****************@*****.***

PROFESSIONAL SUMMARY

A resourceful payments professional focused on delivering results. With 9+ years of experience, coupled with a strong educational background, and extensive industry experience, I will deliver outstanding results to a progressive and innovative organization. Professional with focus on client success and a history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and a commitment to achieving results. Expertise includes client onboarding, relationship management, and strategic planning. SKILLS

Sales Commercialization

eCommerce Shop Build-out

Customer/Partnership Management

Solution Selling

Client Retention

Event Planning

Customer Engagement

WORK HISTORY

Client Success Manager (12/2023 – Current)

Splitit (Atlanta, GA)

Implementing strategic initiatives for addressing client pain points and improving service delivery.

Coordinating team efforts to streamline processes and eliminate operational bottlenecks.

Conducting needs assessments to tailor solutions for specific client challenges.

Improving client retention with professional follow-up initiatives. Consultant (5/2023 – 12/2023)

Digital KRSolutions (Atlanta, GA)

Consulted on a project to provide eCommerce capabilities for Deluxe (First American Payment Systems).

Developed and executed an infrastructure to manage the project deliverables.

Participated in a SalesForce.com project to develop metrics and a KPI Dashboard for Deluxe CEO and Executive Leadership team.

Partner Manager and Direct Sales (2/2022 – 5/2023) Trust Payments (Atlanta, GA)

Managed the largest partner relationship in the US, including delivery of eCommerce shops for their merchants, managed delivery expectations and timelines for their eCommerce platform, along with conducting partner training sessions.

Managed the ISO relationship with PaySafe, including all merchant application submissions for the partnership.

Planned and executed Trust Payments eCommerce Platform launch at the 2022 Southeastern Acquirers Association (SEAA).

Account Executive (2/2018 – 2/2022)

First Data/FiServ (Atlanta, GA)

Owned and managed a Commercial Middle Market portfolio of clients totaling $6.6M in annual reoccurring revenue and $1.3B in annual volume.

Worked with C-Level executives to preserve client profitability and lifetime value by successfully completing strategic contract negotiations, cross-selling of value-added solutions, proposing consultative business recommendations, and presenting quarterly business reviews.

Achieved 133% of revenue goal.

Sales Analyst (6/2016 – 2/2018)

First Data/FiServ (Atlanta, GA)

Rotated through the New Hire Leadership Sales program within First Data’s three market segments – Small Business, Commercial Middle Markets and Enterprise.

Self-sourced sales opportunities within a variety of industry verticals, including government and global enterprise brands.

EDUCATION

Bachelor of Arts (BA): Restaurant and Hospitality Management University of Alabama (Tuscaloosa, AL)

Relevant Coursework – Event Planning, Marketing

Contact this candidate