Office Manager and Administrative Support

*** ***** ****** ****, *******, Virginia ***** - **********@*****.*** - 804-***-**** - linkedin.com/in/rachelldonahoe

RACHEL DONAHOE

Professional Summary

Office professional with over 17 years of extensive expertise in office management, client service, and administrative support. Proficient in various software applications, including Adobe and Microsoft Office Suite, with a strong focus on efficient document management and communication. Demonstrates a detail- focused approach to streamlining operations and maintaining high service standards, with aspirations to enhance organizational efficiency and client satisfaction further. Employment History

Office Manager Sep 2025 – Present

Chesterfield County Public Schools Chesterfield, Virginia Department of Transportation

Providing comprehensive administrative and secretarial support to the Area Manager of Pupil Transportation, ensuring efficient daily office operations while adhering to established procedures and standard practices.

Demonstrating working knowledge of student transportation policies and procedures, exercising sound judgment and discretion when handling confidential and sensitive information.

Coordinating effectively with internal departments, including frequent collaboration with the Administrative Assistant to the Director of Transportation, while operating under general supervision.

Processing time, attendance, and payroll functions by entering and verifying data in the CCPS online payroll system (now Workday), tracking employee leave balances, and ensuring payroll accuracy and compliance.

Assisting drivers with inquiries related to payroll, insurance, and benefits, providing clear and professional guidance while maintaining confidentiality.

Maintaining employee databases and personnel records, verifying and tracking personnel actions, and managing confidential correspondence to support accurate recordkeeping.

Ordering and maintaining office supplies and supporting overall administrative efficiency. Non-Registered Agent/Administrative Assistant Nov 2024 – Apr 2025 Ikemor / Osaic Wealth Midlothian, Virginia

Promptly answered calls, ensuring courteous communication and efficient visitor assistance.

Managed front-desk operations with multi-channel communication, ensuring seamless client service delivery and maintaining professional office development.

Streamlined administrative workflows through efficient document management and visitor coordination while keeping high service standards. Office Administrator Aug 2024 – Oct 2024

VACO / James River Insurance Company (Temporary) Richmond, Virginia

Managed calls and ensured proper redirection, enhancing communication efficiency.

Greeted guests warmly, fostering a welcoming office environment.

Processed and distributed mail, supporting seamless office operations.

Scanned documents and managed finance notices, ensuring correct record-keeping.

Streamlined document management by implementing digital scanning protocols and setting up efficient mail distribution systems while maintaining accurate financial records.

Managed front-office operations, including guest reception, call routing, and correspondence handling while ensuring professional communication standards. Operations Coordinator Jun 2023 – May 2024

Dooley School at St. Joseph’s Villa Richmond, Virginia

Facilitated communication across departments, enhancing operational efficiency.

Prepared and organized data for reports, supporting strategic decision-making.

Inspected facilities regularly, ensuring compliance and safety standards.

Collaborated with staff to achieve licensing and accreditation goals.

Recommended management of client care and facility safety, improving service quality.

Streamlined cross-functional communication processes and facility maintenance protocols while ensuring regulatory compliance and data management for multiple counties.

Led multi-departmental coordination efforts to keep accreditation standards while managing confidential information and client care documentation. Administrative Assistant Aug 2022 – May 2023

KWC CPA’S Glen Allen, Virginia

Efficiently managed client communications and information updates, enhancing client relations.

Streamlined supply management, ensuring the best resource availability for staff and firm.

Coordinated vendor communications, supporting seamless operations and vendor relationships.

Streamlined administrative workflows by managing client communications, tax documents, and vendor relationships while keeping meticulous records and ensuring timely follow-ups.

Optimized office operations through systematic document management, efficient client correspondence, and proactive supply chain coordination.

Facilitated smooth tax season operations by coordinating client documentation, managing administrative processes, and supporting staff resource needs. Practice Support Coordinator and Receptionist Nov 2021 – Jul 2022 KWC CPA’S (Formerly Kimble CPA’S) Richmond, Virginia

Coordinated client communications, enhancing response efficiency and client satisfaction.

Managed software setup, improving operational efficiency and reducing downtime.

Consulted with IT contractors, ensuring seamless technology integration and support.

Oversaw supply management, optimizing resource availability and reducing costs.

Processed financial transactions, kept correct records, and ensured prompt deposits.

Streamlined administrative workflows by managing client engagements, tax filings, and CPE records while serving as primary liaison for IT infrastructure and vendor relationships.

Optimized practice operations through comprehensive client documentation management, tax return processing, and systematic tracking of professional certifications. Administrative Assistant Sep 2020 – Nov 2021

Harris, Hardy & Johnstone, P.C. Richmond, Virginia

Managed administrative tasks and supported staff, enhancing office efficiency.

Served as primary backup for the receptionist, ensuring seamless operations.

Processed tax documents and returns, contributing to timely submissions.

Aided in financial statement preparation, supporting accurate reporting.

Organized and kept extensive document archives, improving retrieval speed.

Streamlined document management processes and tax return workflows while providing comprehensive administrative support to accounting professionals and clients. Temporary Tax Refund Reviewer Feb 2020 – May 2020

22nd Century Technologies, Inc. / VA Department of Taxation Richmond, Virginia

Evaluated tax refund documentation against established guidelines, ensuring compliance and accuracy in processing decisions while keeping strict data security protocols. Front Office Associate Jan 2019 – Feb 2020

CFO Professionals Richmond, Virginia

Managed multi-line phone system, enhancing client communication efficiency.

Scheduled and confirmed appointments, ensuring seamless operations.

Processed mail and tax documents, refining document management.

Coordinated employee lunches, fostering team collaboration.

Ordered office supplies, supporting operational readiness.

Managed comprehensive front office operations including a multi-line phone system, client scheduling, and document processing while keeping meticulous attention to detail.

Orchestrated seamless administrative support by coordinating appointments, managing client reception, and ensuring efficient document organizing for multiple CPAs.

Streamlined office operations through systematic filing, efficient mail processing, and proactive supply management to enhance workplace productivity.

Accounting Assistant Jul 2019 – Feb 2020

CFO Professionals Richmond, Virginia

Supported CPAs and accountants, enhancing client communication and transaction processing.

Managed payroll transactions using QuickBooks and ADP, ensuring accuracy and compliance.

Organized tax materials for clients, improving document accessibility and efficiency.

Maintained spreadsheets and software, refining data management and workflow.

Facilitated client setup in tax software, streamlining tax return processes.

Facilitated seamless client communication across multiple channels while organizing critical tax materials and keeping exact digital documentation systems. Administrative Assistant/Office Manager Jan 2017 – Jan 2019 Brink’s (Formerly Dunbar Armored) Richmond, Virginia

Managed multi-line phone system, enhancing communication efficiency.

Supported branch operations with administrative tasks, improving workflow.

Processed invoices, ensuring prompt payments and financial accuracy.

Coordinated supply orders, keeping essential stock levels.

Facilitated new hire onboarding, streamlining employee integration.

Managed comprehensive employee compliance tracking system for DOT physicals, DCJS registrations, and licenses while managing confidential HR documentation and records.

Streamlined administrative operations by implementing efficient filing systems and coordinating new hire orientations while keeping sensitive personnel records.

Orchestrated office supply chain management and vendor relationships while providing vital administrative support to branch leadership and staff. Nanny Nov 2013 – Dec 2016

Self-Employed Richmond, Virginia

Coordinated diverse enrichment activities, managed academic support, and executed comprehensive safety protocols for school-age children.

Partnered with parents to align educational goals, organize extracurricular activities, and ensure consistent developmental support.

Education

Associate Degree in Social Work

BYU-Idaho Rexburg, Idaho

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