Customer Service & Administrative Support Professional
Resume:
Riley Willis
Largo, FL *****
Phone: 727-***-****
Email: *****.********@*****.***
Professional Summary
Dedicated and personable Customer Service Professional with strong communication, organizational, and multitasking skills. Experienced in administrative support, client relations, and problem resolution within healthcare and insurance environments. Adept at managing busy front desks, assisting diverse clientele, and ensuring smooth daily operations. Committed to providing exceptional service with empathy, accuracy, and professionalism.
Professional Experience
Customer Service Representative
Insurance Solutions, Largo, FL
May 2025 – Present
Provide support to clients regarding policy questions, claims, and account updates both over the phone and via email.
Resolve customer inquiries promptly and accurately, maintaining a positive and professional demeanor.
Process billing adjustments, policy renewals, and documentation in compliance with company and state regulations.
Collaborate with team members to identify process improvements and enhance overall customer satisfaction.
Maintain detailed records of customer interactions in CRM systems for quality assurance and follow-up.
Front Desk Receptionist (Temporary Position)
Gulf Side Health and Rehabilitation, Clearwater, FL
May 2025 – May 2025
Greeted residents, visitors, and staff courteously and efficiently in a busy healthcare environment.
Managed phone lines, scheduled appointments, and directed calls to appropriate departments.
Maintained confidentiality by adhering to HIPAA guidelines and facility policies.
Assisted with administrative duties including data entry, filing, and document preparation.
Provided compassionate service to residents and families, ensuring a welcoming and organized front office.
Skills
Customer Relationship Management (CRM Software)
Communication & Interpersonal Skills
Time Management & Multitasking
Call Handling and Conflict Resolution
Microsoft Office (Word, Excel, Outlook)
Data Entry & Recordkeeping
Front Desk & Administrative Support
Education
Pace Center for Girls
Pinellas Park, FL
Diploma, 2025
Additional Information
Availability: Full-time or part-time
References available upon request
Contact this candidate