Operations & Multi-Unit Management Leader

Heath Wantland

Blytheville, AR 731-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Operations and business management professional with 15+ years of leadership experience across automotive retail, multi-unit food service, call center operations, manufacturing, and corporate environments. Proven ability to lead teams, improve operational performance, train employees, manage compliance, and drive organizational growth. Recognized for rapidly advancing into leadership roles, strengthening team culture, and improving efficiency in fast-paced environments. Seeking to transition into operations, management, logistics, training, or administrative leadership roles.

CORE COMPETENCIES

Operations Management • Team Leadership • Training & Development • Process Improvement • Compliance & Documentation • Inventory Oversight • Customer Relations • P&L Management • Scheduling & Workforce Coordination • Conflict Resolution • CRM Systems (VinSolutions) • DealerConnect • Microsoft Office Suite • Data Entry & Reporting • Multi-Unit Leadership

PROFESSIONAL EXPERIENCE

Sales Associate / Backup Finance Manager

Bayird Dodge Chrysler Jeep Ram – Blytheville, AR Nov 2025 – Present

Promoted twice within the first year from Sales Associate to Internet Sales Manager and then Backup Finance Manager.

Recognized as Salesman of the Month in January and February 2026 for strong performance and customer satisfaction.

Assist customers throughout the vehicle purchasing process while ensuring accurate documentation and compliance standards.

Support finance operations by preparing contracts, verifying lender requirements, and coordinating deal completion.

Manage internet leads, CRM follow-up, appointment scheduling, and customer communication using VinSolutions and DealerConnect.

Coordinate with sales, service, and finance departments to improve workflow efficiency and customer experience.

General Manager

C3 Industries – Holland, MO 2023 – 2025

Oversaw operations of 30 employees, inventory control, compliance, and performance management.

Named Company-Wide MVP during second month of employment.

Supported successful store openings and operational transitions.

Maintained high operational standards in a regulated environment.

General Manager

American Freight Furniture & Mattress – Jackson, TN 2022 – 2023

Directed daily operations, staffing, scheduling, and financial oversight.

Named Manager of the Month three times.

Improved operational consistency and team performance during challenging market conditions.

District Manager

Dairy Queen – West Tennessee 2020 – 2022

Oversaw operations for 6+ locations including staffing, compliance, and P&L management.

First District Manager in six years to achieve profitability bonus in the region.

Implemented accountability and leadership development initiatives.

Assistant Vice President

Portfolio Recovery Associates – Jackson, TN 2017 – 2020

Led 15–20 managers and more than 250 employees in a large-scale call center operation.

Promoted from Operations Manager to Assistant Vice President within two years.

Improved KPIs through coaching, reporting analysis, and process improvements.

2nd Shift Supervisor

Brown Shoe Co. – Bernie, MO 2012 – 2014

Supervised 45 employees in a manufacturing environment.

Improved productivity by 16% while maintaining strong safety and quality standards.

Assisted with inventory management and workflow coordination.

SELECT ACHIEVEMENTS

Led teams of more than 400 employees across multiple industries.

Improved manufacturing productivity by 16% with zero safety violations for two years.

Achieved top-tier performance recognition across multiple organizations.

Successfully managed multi-location operations and organizational turnarounds.

Recognized for leadership development, operational execution, and employee training.

CERTIFICATIONS & TECHNICAL SKILLS

Certified Sales Representative (AT&T)

Certified Parts Professional

VinSolutions CRM

DealerConnect

Microsoft Word, PowerPoint, Excel

70+ WPM Data Entry & Processing

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