Customer Service Representative

RENEE DANIELS, MBA, M.S.

PROJECT ADMINISTRATOR ASSISTANT PROJECT MANAGER OPERATIONS MANAGER

PROFESSIONAL EXPERTISE

Project Administrator with experience supporting cross-functional initiatives from planning through execution in fast-paced, client-focused environments. Skilled in coordinating schedules, managing competing priorities, facilitating stakeholder communication, and maintaining project documentation to ensure successful delivery. Adept at improving workflows, organizing complex operational processes, and supporting executive leadership while maintaining exceptional attention to detail. Recognized for quickly learning modern technologies, adapting to evolving priorities, and building collaborative relationships that drive project success. Currently pursuing PMP certification and equipped with advanced graduate education in Project Management, Business Management, and Aviation Operations.

EXECUTIVE VALUE STATEMENT

I help leaders maximize productivity by creating structure, improving processes, and managing the operational details that drive business success. Through strategic coordination, executive support, and a commitment to operational excellence, I enable organizations to operate more efficiently, achieve measurable results, and focus on growth-oriented priorities.

CORE EXPERIENCE

Project Management • Assistant Project Management • Project Coordination • Project Administration • Project Lifecycle Support • Operations Management • Administrative Operations • Executive Support • Business Operations • Workflow Optimization • Process Improvement • Cross-Functional Collaboration • Stakeholder Communication • Client Relationship Management • Meeting & Calendar Management • Scheduling & Resource Coordination • Timeline Management • Documentation Management • Project Documentation • Status Reporting • Data Analysis • Data Validation & Quality Assurance • Records Management • Document Control • Microsoft Office Suite • Excel Reporting • Google Workspace • CRM Management • Vendor Management • Purchasing & Invoice Processing • Payroll Administration • Travel Coordination • Event & Meeting Coordination • Email & Inbox Management • Database Management • Operational Reporting • Compliance Documentation • Risk & Issue Tracking • Organizational Planning • Problem Solving • Time Management • Customer Experience • Continuous Improvement • Software Agility • Systems Adaptability

PROVEN IMPACT

• Coordinated operational initiatives managing a team of 50+ employees, ensuring project timelines, staffing, and business priorities remained aligned.

• Managed executive priorities across multiple stakeholders

• Led process improvement initiatives that enhanced communication, strengthened documentation practices, and increased operational efficiency, resulting in a 25% reduction in processing time.

• Supported executive leadership through project reporting, stakeholder communication, travel coordination, payroll administration, and resource planning.

•Supported the implementation of a large-scale document digitization initiative involving more than 80,000 confidential financial records by establishing standardized processes

• Built collaborative relationships across departments, vendors, and executive leadership to support successful project execution.

Technical Skills - Microsoft Office Suite, Google Workspace, Microsoft Teams, SharePoint, Asana (Currently Learning), AI Productivity Tools, CRM Systems

EDUCATION

Master of Science (M.S.) – March 2018 – Strayer University

Project Management

Master of Business Administration (MBA) – December 2016 – Strayer University

Business Management

PROFESSIONAL EXPERIENCE

RD Premier Virtual Solutions, LLC College Park, GA

Executive Assistant – (Freelance) January 2026 – Present

Provide executive, administrative, and operational support to business owners, entrepreneurs, and small businesses by coordinating daily operations, managing executive calendars, organizing meetings, maintaining project documentation, and streamlining administrative workflows. Support client initiatives through project coordination, stakeholder communication, scheduling, reporting, vendor management, and process improvement while ensuring confidentiality, organization, and exceptional customer service.

Key Contributions

Coordinate executive calendars, client meetings, appointments, and project timelines across multiple clients.

Manage vendor communications, scheduling, and project-related administrative activities.

Prepare reports, presentations, spreadsheets, proposals, and executive business documentation.

Develop and maintain organized electronic filing systems and confidential business records.

Improve operational efficiency through standardized administrative workflows and process improvements.

Support project execution by tracking deliverables, priorities, and follow-up actions.

Build strong client relationships through proactive communication and dependable executive support.

Document meeting notes, track action items, and follow up on project deliverables to ensure timely completion.

Signature Aviation Clearwater, FL

Customer Experience Specialist April 2020 – January 2026

Served as the primary liaison for corporate aviation customers by coordinating aircraft arrivals and departures, scheduling operational services, and managing customer requests in a fast-paced aviation environment. Collaborated with internal departments and external vendors to coordinate fueling, transportation, catering, maintenance, and aircraft support while ensuring timely service delivery, operational compliance, and exceptional customer satisfaction.

Key Contributions

Coordinated multiple concurrent operational requests while prioritizing changing customer and business needs.

Scheduled transportation, fueling, catering, aircraft services, and vendor support activities.

Processed invoices, maintained operational documentation, and ensured accurate service records.

Collaborated with pilots, vendors, line service personnel, and management to support daily airport operations.

Delivered exceptional customer service while resolving time-sensitive operational challenges.

Maintained compliance with aviation safety procedures and company operational standards.

Built trusted relationships with corporate flight crews, passengers, and business partners.

Coordinated multiple time-sensitive operational activities while maintaining exceptional customer satisfaction.

AECOM Orlando, FL

Assistant Project Manager October 2021 – February 2023

Coordinated project execution and daily operations by coordinating workforce schedules, payroll documentation, travel coordination, project reporting, and administrative functions for more than fifty employees. Collaborated with leadership and cross-functional teams to organize resources, improve operational workflows, maintain project documentation, and ensure organizational objectives were delivered.

Key Contributions

Coordinated workforce scheduling, resource allocation, and daily project activities for a team of 50+ employees.

Coordinated with payroll administration, workforce documentation, and project-related administrative processes.

Prepared project reports, maintained documentation, and monitored operational records for leadership review.

Coordinated business travel arrangements, expense reporting, and logistical planning.

Collaborated with managers and stakeholders to improve operational processes and workflow efficiency.

Supported multiple concurrent operational initiatives while maintaining project priorities and deadlines.

Maintained accurate documentation and communicated project updates across cross-functional teams.

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