HR Data Management & Employee Relations Specialist

Debbie Willingham

*** ****** ******, **********, ******* 31750 954-***-****

********.**********@*****.***

Professional Summary

Detail-oriented and collaborative HR professional with over 15 years of experience supporting education and organizational systems through data management, student records, employee relations, onboarding, and process improvement. Skilled in handling employee and student inquiries, maintaining confidential records, coordinating accommodations, and managing systems to ensure policy compliance. Brings four years of experience in high-volume customer interaction roles, data entry accuracy, and policy-driven eligibility work. Demonstrates excellent communication and customer service skills across diverse backgrounds and organizational levels.

Key Skills & Competencies

• Employee Relations & Case Documentation

• HRIS / SIS Systems (ADP, AS400, SAP, FOCUS, FileMaker Pro)

• Onboarding / Offboarding Coordination

• Leave of Absence & Accommodation Support

• Data Management & Reporting (Excel, SQL, QuickBooks)

• Policy Compliance & Process Audits

• Data-Based Software Microsoft Office Suite

• Confidential Recordkeeping Communication Training

• Cross-Departmental Collaboration Customer Service Focus

• High-Volume & Accurate Data Entry Standard Office Technology

• Marketing Cloud (Employee Engagement & Communication)

• Internal Campaign Coordination Automated HR Communication Flows

• Works Independently with Minimal Supervision

Education & Certifications

University of Phoenix, Plantation, FL

• B.S. in Business & Information Systems, March 2010

• Graduate Certificate – Human Resource Management, Expected September 2024

Additional Credential: Florida Pre-Licensing Life Insurance Certificate

• 620 Adjuster License – Florida

• Broward County Schools – Board Approved Mentor • University of Phoenix Plantation FL - Master of Business Administration 2025

Professional Experience

Alliance Graduation/Edison Learning – Data Owner

July 2023 – Present

Student Records & Compliance: Create and maintain student files in accordance with Georgia laws and regulations; track and obtain records from prior schools; process incoming/outgoing record requests; ensure accurate withdrawals and completion of required forms; maintain confidentiality of all student data.

Student Information System (SIS) Management: Enter and update student information, schedules, attendance, and grades; process new enrollments and withdrawals daily; act as expert user to support site-based staff; run reports; and support state reporting efforts on FOCUS.

Collaboration & Communication: Act as point of contact for student information requests from schools, agencies, and stakeholders; communicate enrollment approvals and student start dates; provide training to staff in SIS functionality (health, discipline, SPED, etc.); establish and maintain positive rapport with students, parents, and staff.

Administrative & Office Support: Answer phones, direct calls, and maintain a professional office environment; perform filing, copying, faxing, and other clerical tasks; demonstrate effective time.

Broward Schools/Pine Ridge Alternative Center 4/2022– 7/2023

Interim Substitute Teacher

Taught 5th and 6th Grade Students

Reading 5th Grade and Language 6th Grade

Broward Schools/Student Transportation and Fleet Services 3/2020 –04/2022

Data Entry Operator II

Check School Budgets on SAP to Pre-approve Transportation Trips

Create and Approve Field Trips on OSPA Application Software

Close Out Records and process Account Receivables

Created Daily Logs and Print Reports

Log Information on Excel and FileMaker

Keep Records of Seniority on Bus Drivers

Call out and Answer Incoming Calles from Schools and Parents regarding Bus Information

Utilize Edulog Software for Student, Driver, and Route Information

Utilize Synovia Software for Location of Route Driving for AM and PM Routes

Team Saving Our Youth 6/2017 – 10/2017

Case Manager

Worked with at Risk Kids

Created Daily Logs and Print Reports

Provided Life Skill Worksheets to at Risk Kids

Process and Maintained Case load on Clients fir Approval of Program

Set up Appointments with Client and Parent.

Prepares case records and makes recommendations to supervisor concerning specific cases.

Conducted Behavior Training Classes.

Dillard High School 3/2014- 3/2020

ESE Secretary/Bus Liaison

Entering Disability Students on AS400

Print Reports

Maintained student records for auditing

Create Spreadsheets for Social Security Record Log

Fax Records to Social Security Disability

Working with File Make Pro and Microsoft Excel

Research Records on ESE Easy IEP

Working with SQL Server and MySQL

Create Parent Concerns for Students for Problem Busses

Print Bus Passes for Student.

New Generation High School 2013-2014

Office Manager

Managed 30 Employees

Processed Timesheets

Teachers Onboarding Process

Administered Unemployment/Workers Compensation

Process and Administered Benefits and Employee Relations/Leave of Absences

Entering Data on ADP Payroll System

Process Grant Funds Allocated to School

Enter Invoices and Accounts Payable on QuickBooks

Process End of the Month Billing for Approval

HR Policy and Practices and Benefits Specialist

Taught Marketing Class for 9th Grade

ASP Inc. – Grant Department – Data Specialist

2011 – 2013

• Handled sensitive data for student services and grant compliance

• Managed end-of-month HR billing, attendance tracking, and reporting in Excel and SQL

Ben Hill County Schools – Administrative Assistant – Transportation

2010 – 2011

• Supported 40+ transportation employees with onboarding, attendance tracking, and payroll

• Coordinated accommodations and maintained audit-ready compliance records

Broward County Schools

Computer Technician / Technology Support Specialist

2005–2010

Installed, configured, and maintained computer hardware, software, and peripheral equipment across multiple school sites.

Provided technical support to teachers, administrators, and staff for network connectivity, operating systems, and educational software applications.

Monitored and resolved help desk tickets, ensuring timely response and minimal disruption to classroom instruction and administrative operations.

Managed user accounts, passwords, and system access within district security protocols.

Assisted with technology inventory control, equipment setup, and system upgrades.

Supported implementation of district-wide data management systems and provided user training to enhance staff computer literacy.

Collaborated with IT and administrative teams to troubleshoot system errors, maintain student information systems, and ensure data integrity and confidentiality.

Aetna Insurance Company – Florida & Georgia

Medical and Workers’ Compensation Claims Specialist

1991–1993, 2005

Processed and reviewed medical and workers’ compensation claims for accuracy, eligibility, and compliance with company policies and state regulations in Florida and Georgia.

Verified medical documentation, coordinated with providers, and ensured timely resolution of claims.

Maintained detailed claim records, handled confidential information in accordance with HIPAA standards, and met productivity and quality performance metrics.

Collaborated with adjusters, healthcare professionals, and employers to support accurate claim determinations and return-to-work processes.

References

Available upon request

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