Virtual Admin Support Operations & Claims Expert
Resume:
Mansoor A. Rajpar
Orlando, Florida
************@*****.***
US Citizen
Bilingual: Urdu, Sindhi, Hindi, Punjabi
PROFESSIONAL SUMMARY
Accomplished operations & customer service professional with over 10 years of International managerial experience in Airline passenger and baggage services.
Expert in claims resolution,
safety compliance (ICAO/IATA),
process improvement, and
cross-departmental coordination.
MBA-educated with strong analytical and leadership skills.
Currently transitioning into U.S. operations, logistics, or supervisory roles, bringing a proven track record of efficiency, compliance, and customer satisfaction.
CORE COMPETENCIES
Operations & Management,
Passenger & Baggage Handling,
Ground Operations Coordination,
KPI Reporting,
Process Improvement,
Team Supervision,
Budget & Cost Control
Claims & Customer Service:
Compensation Claims Management, Negotiation & Financial Approval,
Risk Management,
Customer Issue Resolution,
Bilingual Support Compliance & Safety: ICAO Safety Management Systems (SMS), IATA Dangerous Goods Regulations, Baggage Standards,
Operational Controls,
Safety Audits
Administrative & Technical:
Data Analysis, Bookkeeping,
Financial Assessment,
Software Systems,
Report Preparation,
Medical Courier Logistics
Transport & Logistics:
Medical & NEMT Driving,
Route Planning,
Delivery Operations,
Vehicle Safety,
Timely Service Execution
PROFESSIONAL EXPERIENCE
Medical Courier Driver One Blood Inc. Orlando, FL (09/2024 – Present)
• Safely transport medical specimens and supplies across assigned routes in compliance with time-sensitive and regulatory requirements.
NEMT Driver Wingz Orlando, FL (08/2024 – Present)
• Provide non-emergency medical transportation with emphasis on patient safety, comfort, and schedule adherence.
Delivery Driver Combined Roles
(Papa Johns, Domino’s, Pizza Hut) Orlando, FL (05/2023 – 03/2024)
• Delivered food orders promptly while maintaining excellent customer interactions and handling cash/electronic payments.
Delivery Driver Pizza Hut Orlando, FL (06/2020 – 01/2023)
• Ensured timely delivery and customer satisfaction in a fast-paced food service environment.
Food & Package Delivery Driver Postmates, Uber Eats, DoorDash Orlando, FL (01/2020 – 06/2020)
• Managed independent delivery operations across multiple platforms, optimizing routes for efficiency.
Assistant Manager – Passenger & Baggage Services
Pakistan International Airlines Karachi, Pakistan
(09/2009 – 10/2019)
• Processed and resolved complex baggage claims for loss, damage, delay, and pilferage for revenue, employee, and interline passengers.
• Led negotiations, documented proceedings, and secured approvals for compensation claims; coordinated with Finance for timely payment release.
• Supervised end-to-end baggage handling including scanning, sorting, and transportation via air and surface networks.
• Directed ground operations for international carriers: Biman Bangladesh, Thai Airways, Air China, and Iraqi Airways.
• Coordinated special humanitarian flight operations, including United Nations WFP and flood relief missions in Pakistan (2010).
• Collected, analyzed, and presented operational data through weekly, monthly, and quarterly KPI reports.
• Recommended and implemented process improvements that reduced costs and enhanced service efficiency.
Call Center Representative K Force (Titan Technologies)
Remote (02/2021 – 03/2021)
• Delivered re-employment assistance services during a temporary contract period.
Food Service Ambassador Sea World Orlando Orlando, FL (01/2020 – 03/2020)
• Served food and beverages in a high-volume theme park setting, maintaining cleanliness and customer satisfaction.
Rideshare Driver Uber & Lyft Orlando, FL (10/2020 – Present)
• Provide safe and reliable transportation services through ride-sharing platforms.
EDUCATION
MBA in Human Resources – Muhammad Ali Jinnah University, Karachi, Pakistan (2007)
BBA in Marketing & Management – Greenwich University, Karachi, Pakistan (1999)
High School Diploma – Palatine High School, Palatine, IL, USA (1995)
TRAINING & CERTIFICATIONS
• CTAA Passenger Assistance Safety & Sensitivity Orlando, FL 2025
• Food Safety & Equipment Handling Training Sea World Orlando 2020
• Autism Awareness Workshop Sea World Orlando 2020
• Preventive Measures & Operational Controls PIA, Pakistan 2019
• IATA Baggage Working Group Conference UAE/Singapore 2015/2018
• Certified Safety Management System (ICAO) CAA, Pakistan 2016
• Dangerous Goods Handling Regulations (IATA) Pakistan 2010
• Passenger Handling Services Certification PIA, Pakistan 2011
• Management Trainee & Middle Management Course PIA, Pakistan 2009–2011
ADDITIONAL INFORMATION
• Languages: Fluent in Urdu, Sindhi, Hindi, Punjabi (spoken and written)
• Status: US Citizen – No sponsorship required
• Skills: Proficient in Microsoft Office, data entry software, and delivery routing.
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