USPS Operations & Administrative Customer Service

Brenda Kay Holmes (Kay)

*** ******* **** **. **** Hill, NC 28572 • ************@*****.*** • 252-***-**** Education

Business

Administration,

James Sprunt

Community College

High School Diploma,

East Duplin High

School

Professional

Summary

Retired USPS

professional with over

23 years of experience

in postal operations,

team leadership,

customer service, and

office support.

Dependable and detail-

oriented with a strong

work ethic and proven

ability to work

effectively in fast-paced

environments.

Experienced in staff

supervision, data entry,

problem-solving, and

assisting customers

with professionalism

and care. Authorized to

work in the United

States for any

employer.

Skills

• Retail Sales Support

• Point-of-Sale Systems

• Supervisory and

Operational Oversight

• Staff Training and

Development

• Teamwork &

Collaboration

• Office &

Administrative

Support

Relevant Experience

Customer Service Clerk - Belk, Goldsboro, NC

August 2024 – March 2026

• Provided friendly and efficient customer service in a fast-paced retail environment.

• Assisted customers with purchases, store inquiries, and mobile app support.

• Operated cash register and handled transactions accurately using proper cash- handling procedures.

• Supported team members and helped maintain an organized sales floor.

• Assisted customers and coworkers during busy store hours to ensure positive shopping experiences.

Assistant Town Clerk - Town of Pink Hill, Pink Hill, NC December 2023 – March 2024

• Greeted customers and answered questions in a professional and courteous manner.

• Processed payments accurately and maintained detailed records.

• Entered and updated customer information with strong attention to detail.

• Assisted with daily office operations and customer support tasks. Owner/Operator - The Ivy Barn, Pink Hill, NC

September 2023 – December 2024

• Managed daily business operations, customer service, and sales activities.

• Assisted customers with product selection and decorating ideas.

• Created social media advertisements and promoted products online.

• Maintained organized displays and inventory while providing a welcoming shopping experience.

• Utilized organizational, communication, and computer skills to support business growth.

Cashier - Food Lion, Pink Hill, NC

October 2020 – December 2023

• Provided courteous and efficient customer service in a fast-paced retail setting.

• Operated cash register and handled transactions accurately.

• Assisted customers with questions and ensured a positive shopping experience. Supervisor/Officer-in-Charge - USPS, LaGrange, NC

May 1993 – October 2016

• Supervised daily postal operations and staff in a high-volume work environment.

• Trained employees on customer service procedures, safety standards, and operational processes.

• Managed scheduling, reporting, reconciliation, and other administrative responsibilities.

• Maintained excellent customer relations through dependable and courteous service.

• Assisted with operational improvements and efficient resource management.

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