IT Support Technician (Entry-Level)

EDSON GILBERT

Miami, Fl § 786-***-**** § *************@*****.***

PROFESSIONAL SUMMARY

Current student attending an Accredited technical advancing school, pursuing multiple certifications within CompTIA, Linux, and Microsoft Azure. Call center experience, as well as the ability to proficiently work on routers and connection issues.

EDUCATION AND CERTIFICATIONS

MyComputerCareer, Information Technology/System Administrator-Certificate Oct 2025

TECHNICAL SKILLS AND KNOWLEDGE

Troubleshooting hardware issues (monitors, keyboards, mice)

Basic server troubleshooting and reboots

Troubleshooting of applications

Mobile Device Management

Assist users with password resets and account unlocks

Server & Network device management. (Connection issues & New user setup)

WORK EXPERIENCE

One Support IT Tech Feb26-March26

As a detail-oriented technical support specialist representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day. Remote Position

Customer Service Representative, Nation Benefits Nov 2024-Nov 2025

•Answer inbound calls and respond to member inquiries related to benefit eligibility, orders, cards, claims, and account access

•Assist members in navigating their Over the Counter, hearing, or supplemental benefit programs

•Place and track product orders, resolve delivery issues, and provide follow-up support

•Educate callers on program details, usage guidelines, and account balances

•Document all interactions accurately in the CRM system and ensure compliance with HIPAA regulations

•

Maintenance Tech/Tech Support, Gilbert P. Homes LLC Jan 2021-Nov, 2024

• Perform routine repairs on plumbing, electrical, HVAC, appliances, doors, windows, drywall, and flooring

•Assist with unit turnovers, including painting, fixture replacement, cleaning, and minor renovations

•Maintain and organize tools, equipment, and workspaces to ensure safety and efficiency

•Install, configure, or troubleshoot smart home devices (e.g., smart locks, thermostats, lighting systems, cameras)

•Support residents and staff with technical issues related to internet connectivity, digital access systems, or home automation

Backroom Stocker, GVO Apparel/Hair Collection March 2019-Dec 2020

•Unload, sort, and stock incoming merchandise in designated areas of the sales floor and backroom

•Ensure accurate labeling, pricing, and tagging of apparel and accessories

•Organize shelves, racks, and bins according to product category, size, and brand guidelines

•Rotate stock to maintain freshness and prevent overstock or understock situations

•Communicate with management about low stock levels or inventory discrepancies

Contact this candidate