Customer Service Supervisor Assistant (5+ Years)
Resume:
Supported supervisors and customer service teams by assisting agents with escalated issues,
workflow questions, and daily operations
Monitored employee productivity and updated daily performance metrics to ensure quota achievement
Developed improvement plans and coaching strategies for underperforming team members Communicated with distribution center managers and internal departments to resolve customer concerns efficiently
Assisted leadership with administrative tasks, reporting, and team coordination Served as first point of contact for customers regarding scheduled deliveries and order concerns
Conducted 60–100 outbound customer surveys daily regarding delivery satisfaction Resolved delivery-related issues by coordinating solutions and maintaining positive customer experiences
Documented customer interactions and escalated unresolved concerns when necessary Arieana
Fitzpatrick Brandon, FL 33511
I’m a results-driven customer service
professional with 5+ years of experience
resolving customer concerns, handling
escalated cases, and improving customer
satisfaction in fast-paced environments.
I am Skilled in call center operations, daily
production support, and maintaining
strong client relationships through
effective communication and problem-
solving.
Im also proficient in Microsoft Office
Suite, including Excel and Word, with
strong organizational and multitasking
abilities. Dependable, adaptable, and
committed to delivering efficient, high-
quality customer support.
ABOUT ME EXPERIENCE
MEDICAL RECEPTIONIST 08/20-10/20
********************@*****.***
FAMILY MEDICINE 08/2020 - 10/2020
EDUCATION
Alonso High School
High School Diploma
CUSTOMER SERVICE SUPERVISOR ASSISTANT 06/23-07/24
SKILLS
Microsoft Office Suite (Excel, Word,
Outlook)
Customer Service & Patient Relations
Time Management
Clear Written & Verbal Communication
Conflict Resolution & Problem-Solving
Coaching & Mentoring
Organization & Attention to Detail
Workflow Efficiency & Process
Improvement
HIPAA Awareness & Confidentiality
Medical Office Experience
Adaptability
Emotional Intelligence
Data Entry
Accounts Payable
Invoice Processing
CUSTOMER SERVICE REPRESENTATIVE (02/21-02/23)
Answer phones, emails, and faxes while providing professional front-desk support Schedule appointments and assisted patients with questions and check-in procedures Prepare exam rooms and maintained organized patient records Support daily office operations in a fast-paced medical environment ACCOUNTS PAYABLE SPECIALIST (07/24-12/24
Process high-volume invoices, purchase orders, and expense reports while ensuring accuracy and compliance with company policies
Perform 3-way PO matching and review invoices for discrepancies, handling approximately 70–100 invoices daily
Manage vendor communications, reconcile statements, resolve payment issues, and assist with ACH, check run, and credit card payments
Support month-end close activities, including accrual preparation, aging reports, and accounts payable reconciliations
Assist with new vendor setup, W-9 collection, travel reimbursements, and multi-location AP operations across Florida
Train new hires on AP procedures and contribute to process improvements that reduced manual entry errors
EAGLES WINGS AIR 02/2025 - PRESENT
CLIENT CARE COORDINATOR 02/25-PRESENT
Coordinate client logistics and travel arrangements while ensuring timely, accurate service delivery
Provide compassionate customer support in high-pressure situations, while resolving inquiries efficiently
Manage client communications via phone / email
Maintain detailed records and perform data entry with a high level of accuracy Collaborate with team members to improve workflows and enhance overall client experience
Class of 2017
Teaching Certificate (CDA)
Child Care Center - Brandon
ROOMS TO GO CORP. 02/2021-12/2024
CUSTOMER CARE RESOLUTIONS SPECIALIST (02/23-06/23) Managed escalated customer cases involving damaged merchandise, repeated service issues, and vendor concerns
Coordinated with distribution centers, warehouses, and vendors to research and resolve complex order issues
Provided resolution options including reselection, service repair, returns, and exchanges Handled 4–7 active escalated cases daily while maintaining follow-up on existing customer accounts
Conducted detailed order research to ensure timely and satisfactory issue resolution
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