Remote Chat Support Representative

Amber Yarlott

Englewood, FL ***** 928-***-**** ***********@*****.***

Professional Summary

Looking to obtain a long term position with a company where I am able to assist others.

Work Experience

Office Manager

Boomsticks Port Charlotte, FL

February 2026 to Present

• Enter invoices onto spreadsheet for year end expense tracking

• Track daily sales

• Follow up with outstanding orders

• Complete and file form 4473’s

• Print and file form 4’s with appropriate form 4473

• File form 3’s when received

• Keep track of and file monthly operating expenses

• Verify inventory and make adjustments if needed

Host

The Twisted Fork Port Charlotte, FL

August 2024 to January 2026

• Greet guest and take them to a table for service

• Place guest on wait list when needed

• Worked VIP events as a seater/ticket taker

• Ran the merchandise counter

• Closed end of shifts

• Ran a cash drawer

Administrative Assistant/Insurance Agent

Synergy Benefits Consulting Inc. North Port, FL

January 2023 to June 2025

• Process Hire / Fire reports

• Request renewal quotes for group Insurance

• Submit Medicare applications

• Process Cobra request and payments

• Assist clients with claim issues

• Look up doctors and drugs for clients

• Process Send Out cards, Birthdays, Condolences, Get Well

• Create enrollment packets for new hires as well as yearly renewal

• Review and correct billing issues for group clients

• Attend Medicare and Group meetings to keep up to date with current insurance information.

• Process death claims for clients with Life benefits

• Scan, file and save all applications

• Kept up to date notes on all calls and emails from clients and carriers

• Communicate with Insurance Carriers to obtain the best insurance coverage for our clients

• Assist clients with creating online accounts

Sterile Processing Technician

HCA Englewood Community Hospital Englewood, FL

March 2020 to January 2023

• Decontaminate and process reusable surgical instruments, endoscopes, and medical supplies per regulatory standards.

• Assemble complex instrument trays accurately using count sheets.

• Operate and maintain steam autoclaves, washer-disinfectors, and Sterrad machines.

• Maintain precise records of biological indicator results and report any equipment malfunctions immediately.

• Order supplies and new instruments when needed.

• Assist with surgery room set up when needed.

• Assist with patient transfer before and after surgery when needed.

• Pull surgical trays and supplies for surgery cases.

License Health Ins. Agent / Assistant

Synergy Benefits Consulting Inc North Port, FL

March 2016 to February 2020

• Process Hire / Fire reports

• Request renewal quotes for group Insurance

• Submit Medicare applications

• Process Cobra request and payments

• Assist clients with claim issues

• Look up doctors and drugs for clients

• Process Send Out cards, Birthdays, Condolences, Get Well

• Create enrollment packets for new hires as well as yearly renewal

• Review and correct billing issues for group clients

• Attend Medicare and Group meetings to keep up to date with current insurance information.

• Process death claims for clients with Life benefits

• Scan, file and save all applications

• Kept up to date notes on all calls and emails from clients and carriers

• Communicate with Insurance Carriers to obtain the best insurance coverage for our clients

• Assist clients with creating online accounts

MCC Specialist / E-Services

AEA Federal Credit Union Yuma, AZ

March 2007 to August 2015

• Assist members with problems associated with Nonlinear services

• Process online request for new membership or add on accounts

• Assist members with Chat request

• Assist and correct any issues with AEA BillPay

• Process and fund consumer loans

• Process and deliver e-signature documents to members

• Process loan payments and account deposits

• Assist with writing and testing policies and procedures

• Assist in training and educating employees with online products

• Assist co-workers with minor computer issues

• Provide accurate information regarding all Credit Union products and services as well as cross selling for incoming calls

and represent the Credit Union in a courteous and professional manner.

• Receive, respond, and process member inquiries and requests for printouts, account information, transfers, payments,

loan payoffs, counter checks and debit card issues.

• Assist members with minor problems or complaints, documenting and forwarding member comments to supervisor.

• Perform a variety of file maintenance duties, always ensuring accurate and efficient transactions following established

procedures.

• Assist in writing month end report for MCC department

• Perform Supervisor duties when Supervisor and Manager were unavailable, example complaint calls and employee

reviews.

• Input Mortgage loan request made by phone

• Process collection payments

• Assist with balancing ATM

• Assist with balancing vault

• Assist tellers when needed with nightly closure and balancing

Education

High school or equivalent

Skills

Microsoft Office Time Management Cash Handling Excel Bank Secrecy Act Customer Service

Health Insurance Auto Insurance Microsoft Word Life Insurance 10 Key Calculator Microsoft

Outlook Insurance sales Typing Supervising Experience Microsoft Powerpoint Construction

Experience Sales Experience

Certifications and Licenses

Life Insurance License

Health Insurance License

Driver's License

Life & Health Insurance License

Additional Information

Authorized to work in the US for any employer

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