Customer Service & Cashier Professional
Resume:
Vuyokazi Sylvia
Maqhula
Vuyokazi Maqhula
Vuyokazi Sylvia Maqhula
***************@*****.***
Code 8(Pdp)
Female
South African
Skills
Ability to work in a team
Communication
Interposonal
Listening
Profile
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Education
Grade 12 Jan 1998 - Nov 2000
Zweliwelile Senior Secondary School, Eastern Cape
National Certificate :Business Management Jan 2006 - Nov 2008 College of Cape Town, Cape Town
Diploma :Accounts Administration Dec 2008 - Feb 2009 C.A.D. Training Centre, Cape Town
Employment
Waitress Mar 2014 - Present
Protea Hotel Durbanville
Provided exceptional customer service to guests, ensuring a welcoming and positive dining experience.
Took and processed food and beverage orders accurately, minimizing errors and enhancing customer satisfaction.
Maintained cleanliness and organization of dining and serving areas to comply with health and safety regulations.
Coordinated with kitchen staff to ensure timely delivery of orders and smooth service flow.
Handled multiple tables efficiently during busy hours, demonstrating strong multitasking and communication skills.
Prepared and organized dining area setups for daily service, improving operational efficiency.
Maintained accurate records of customer preferences and special requests to enhance personalized service.
Room Service Cashier May 2006 - Mar 2014
Southern Sun Hotel Newlands, Newlands
Processed daily cash transactions accurately and efficiently, ensuring proper balancing of cash registers during and after shifts. Handled guest inquiries and cash operations related to room service orders, providing prompt and courteous service to enhance guest satisfaction. Managed room service billing and payment processing, maintaining clear and detailed records for hotel accounting purposes.
Voluntarily :Banqueting coordinator Jun 2025 - Dec 2025 Southern Sun Hotel Newlands, Cape Town
Assisted in organizing banquet events by coordinating with clients and service providers to ensure event requirements were met.
Supported the preparation and setup of banquet venues, ensuring cleanliness and proper arrangement according to event specifications. Monitored event progress and communicated with team members to handle any issues promptly during banqueting functions.
Maintained records of banquet event details and client preferences to improve future event planning and service delivery.
Managed vendor contracts and negotiated service agreements to optimize event quality and cost-efficiency for banqueting functions. Internships
In Service Training :Assist Communication
Department and Transport Department
Jun 2014 - Dec 2015
Regional Office :Correctional Service, Cape Town
Assisted the Communication Department by informing the Head Office of Correctional Services appearing in the media via fax and email. Draws up memorandums and put them on route when requested. Administration of payments according to the events plan and annual events calendar.
Coordinated logistics and scheduling for departmental events and meetings, ensuring smooth operations.
Supported data entry tasks related to transport schedules and communication logs, ensuring accuracy and timely updates.
Monitored and tracked vehicle maintenance schedules and ensured timely servicing appointments to support the Transport Department's operational readiness.
Supported financial administration by processing and reconciling transport- related financial transactions and fines, maintaining accurate records for audit purposes.
Assisted in procurement processes by liaising with external vendors and managing supply chain documentation.
Organized and coordinated event logistics including venue management, catering, and equipment hire to ensure successful departmental events. Assisted in the coordination and scheduling of official departmental vehicle usage to support the Transport Department's operational activities. Provided administrative support by managing and organizing communication logs and transport schedules, ensuring efficient workflow between departments.
Achievements
Managed cash and credit card transactions accurately and efficiently, maintaining a balanced cash register at the end of each shift. Maintained comprehensive records of all cash and credit card transactions, facilitating smooth audits and financial reporting. Handled guest inquiries and resolved payment discrepancies quickly, improving guest satisfaction scores.
Processed daily cash and credit card transactions with 100% accuracy, ensuring error-free cash register balancing at shift end.
References
Simone Haupt
Food & Beverage Manager :Protea Hotel Durbanville, Cape Town 021*******, ***@*************.***
Ernest Musiiwa
Food & Beverage Supervisor :Southern Sun Hotel Newlands, Cape Town 021-***-****
Carla Williams
SAO Regional Office :Correctional Service, Cape Town 021*******
Contact this candidate