Reliable Customer Service and Data Entry Assistant

Objective

Dependable and customerfocused professional with experience in asset protection, customer service, stocking, and detailed research. Known for strong work ethics, accuracy, and the ability to work independently or with a team. Seeking a stable role where reliability and attention to detail are valued.

Experience 4/2024 – 4/2026 Walmart Rockdale, TX.

Asset Protection Associate

Assisted customers with questions, returns, and locating products.

Monitored entrances and exits to support asset protection and reduce shrink.

Restocked shelves, organized displays, and maintained clean work areas.

Provided friendly service in the garden center and seasonal departments.

Helped maintain a safe, welcoming store environment for customers and staff.

2/2016 – 12/2022 MedXpress.pro Spring, TX

Contract Virtual CSR

Performed all administrative duties required by Managing Director of MedXpress.pro. Corporate office located in Belgium.

Maintain database and heavy customers service virtual call center.

Research and learning products and services to resolve customer inquires accurately and efficiently on the 1st contact.

Review and respond to all incoming emails from customers, manufacturing, financing.

Document all issues, resolution, and follow up actions.

Multitask, fast paced, clear listening and understanding, collaborator.

9/2014 – 2/2016 Coates Field Services, Inc. Houston, TX

Contract Right of Way Due Diligence Agent

Perform due diligence examination of assigned pipelines for client consisting of a comparison of the right of way documents, system maps and project line lists.

Updated clients/customers system (LPM) after review of all documentation with information extracted to consist of grantor/grantee information, legal description, facilities covered, width and length of ROW, beginning and ending mileposts, recording data, special provisions, lease fees and terms.

Worked on all special projects as instructed.

08/2011 – 9/2014 Prodigy Staff Advisors Woodlands, TX

Contract Land Specialist- Anadarko Petroleum Corporation

Contract Land– Appalachian Basin/Marcellus- Non-Op Team

Transmitted Anadarko executed contracts and well elections to 3rd party operators. Fax/email the documents, update all election dates to the well in ANORM and upload scanned copies to Anadarko’s imaging system.

Analyze Joint Operation Agreements and their exhibits to help the team verify compliance with existing agreements. Compare written agreement to the base form and compare exhibits generated from Anadarko’s land system to the proposed exhibits.

Verify leases, prepare assignments and exhibits.

Maintain and update revisions and contracts access database.

Prepare/maintain proposal and revisions excel spreadsheets, critical dates project status report, and help with special projects as instructed.

Indexing: research & downloading recorded documents required from the counties Landex Remote System.

Prepared quarterly options and expirations spreadsheet and maps for 3rd party meetings.

11/2009 – 7/2010 Burleson Cooke, LLP Houston, TX

Data Unit Manager/ Title Group

Administrative Assistant promoted to Data Unit Manager and assigned to wellbores for processing, set up and maintaining.

Received, researched, and reviewed all files/runsheets from contract land company to extract information and documentation for the preparation of title opinions drawn by Burleson Cooke assigned attorneys for a large oil and gas client.

Logged, reviewed, and paginated all title opinions.

Clerical, Shipping, Receiving, conference room set-up, appointment scheduling, travel arrangements, office calendar, ordering office supplies, archiving, mail room.

4/2008 -2/2009 O’Connor & Associates Houston, TX

Data Clerk

Entered New Client Setup, Hearing dates, Hearing results, Confirmation letters, HB201’s, Affidavits, Arbitrations, and agreements for residential property tax.

Audited Houston and India data entry team members work for quality control.

Wrote and re-wrote procedures for Houston and India Data Entry Department.

Processed all special projects as delegated by upper management.

04/2007 – 04/2008 Independent Houston, TX

Contract Sr. Loan Processor / Jr. Underwriter

Contracted with brokers to fully process residential mortgage loans.

Processing consisted of all FHA, VA, and Conventional loans.

Processed all loans on Calyx Point Mortgage Software.

Pulled and Reviewed DU/LP.

Ordered and reviewed credit reports, stips, appraisals, title reports, and surveys.

Collaborated with Borrowers, Loan officers, Title companies, Appraisers, Builders,

Lenders, and Underwriters.

04/2006 - 04/2007 Cornerstone Mortgage Houston, TX

LoanSoft Help Desk / Sr. Loan Processor

Corporate office/Operations department, over seen the LoanSoft Help Desk and miscellaneous employee issues.

First line of support for all inbound calls and emails for the LoanSoft Help Desk.

Assisted all employees with troubleshooting and error resolution with LoanSoft.

Mortgage software at all branches, online and by phone.

Diagnosed problems and made baseline technical fixes.

Education

Klein Oak High School

Strengths

Dependable • Fast Learner • Strong Work Ethic • SafetyMinded • Excellent with Customers • Works Well Independently

Contact this candidate