Operations Supervisor & Virtual Coordinator Candidate
Resume:
O p e r a t i o n s S u p e r v i s o r
Y U R I M A R C O L I N A
S K I L L S
Operations Management
Project Coordination
Team Leadership
Process Improvement
Performance Management
Data Analysis & KPI Reporting
Cross-Functional Collaboration
Customer Success & Client
Relations
Administrative Support
CRM & Database Management
Microsoft Excel & Microsoft
Office Suite
Google Workspace
Problem Solving
English & Spanish (Bilingual)
W O R K E X P E R I E N C E
Nuuly - Fulfillment Distribution Center
November 2024 - May 2026
OPERATIONS SUPERVISOR OPERATIONS MANAGEMENT
P R O F I L E
Bilingual Operations Supervisor with 2+ years of
experience leading teams, improving processes, analyzing KPIs, and driving operational excellence. Skilled in operations management, customer success, project
coordination, and cross-functional collaboration. Fluent in English and Spanish.
***************@*****.***
C O N T A C T
Led Inbound, Outbound, and Quality operations,
supervising teams of 150+ associates in a high-volume fulfillment environment.
Directed daily operations to achieve productivity, quality, safety, and service-level goals.
Analyzed KPIs and operational data to identify trends, improve efficiency, and support business decisions. Developed recovery plans and optimized staffing to address performance gaps and maximize productivity. Coached and developed employees through
performance management, feedback, and
accountability.
Partnered with cross-functional teams to resolve
operational challenges and drive continuous process improvements.
Prepared operational reports, communicated key
performance insights to leadership, and ensured
compliance with company policies and quality
standards.
E D U C A T I O N
High School Diploma
REAL ESTATE AGENT
ReeceNichols
December 2023 - June 2025
Managed the full sales cycle, delivering exceptional service to buyers and sellers in English and Spanish.
Conducted market research, negotiated contracts, and developed strategic recommendations to support client decisions.
Developed marketing and client acquisition strategies, building strong referral networks and expanding business opportunities.
Leveraged CRM systems and digital communication tools to manage client relationships, sales pipelines, and follow-up activities.
Coordinated multiple transactions and stakeholders while consistently providing a high level of customer service.
Nuuly - Fulfillment Distribution Center
March 2024 - November 2024
DEPARTMENT LEAD
Supervised quality assurance operations, ensuring compliance with company standards and procedures.
Trained and coached team members while promoting accountability and continuous improvement. Monitored KPIs, conducted audits, and implemented process improvements to increase efficiency and quality.
Served as the primary escalation point, collaborating with cross-functional teams to resolve operational issues.
Supported operational excellence by improving service quality, compliance, and customer satisfaction.
SALES ASSOCIATE/RECEPTIONIST
Massage Envy
August 2022 – April 2023
Managed appointment scheduling, inbound calls, and client check-in/check-out processes. Promoted memberships and service packages using consultative sales techniques to meet sales goals.
Maintained client records and appointments using CRM and scheduling software. Delivered exceptional customer service while handling administrative tasks and resolving client inquiries.
RECEPTIONIST
Mateo’s Tax Service
September 2021 - March 2022
Managed appointment scheduling, multi-line phone systems, and email correspondence. Assisted clients by answering inquiries, confirming appointments, and conducting outbound follow-up calls.
Maintained confidential client records, organized tax documents, and performed data entry and administrative support.
Provided professional customer service while ensuring efficient daily office operations.
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