IT Customer Support & Service Specialist

UCHE OSUJI

Addison, TX USA

***********@*****.***

+1-214-***-****

Executive summary

Customer Service Representative with experience assisting customers, resolving inquiries, handling complaints, and providing outstanding service through phone, email, and chat support. Strong communication, problem-solving, and relationship-building skills.

IT Support Specialist

Sterling Technology Services Jan 2022 - Present

• Provided professional customer support and responded to customer inquiries promptly.

• Resolved customer concerns while maintaining a high level of customer satisfaction.

• Documented customer interactions and maintained accurate records.

• Assisted customers with account updates, service requests, and issue resolution. Customer Technical Support Representative

Digital Solutions Group Jan 2019 - Jan 2022

• Delivered customer support through phone and email channels.

• Guided customers through processes and answered questions regarding products and services.

• Maintained accurate customer records and service documentation.

• Collaborated with internal teams to ensure timely issue resolution. Imo State University

Bachelor of Science (B.Sc., Mathematics

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