Lean Six Sigma ERP Process Transformation Consultant

Drew Harris

Process Engineer Business Process Transformation Consultant

Lean Six Sigma Black Belt

*******@*****.*** 949-***-****

SUMMARY

Senior Business Process Transformation Consultant with Industrial Engineering background, Lean Six Sigma Black Belt certification, and extensive experience designing current-state and future-state business processes supporting ERP and SAP-related transformation initiatives. Proven success facilitating stakeholder workshops, gathering business requirements, developing process maps, and aligning operational workflows to enterprise system implementations including Oracle, NetSuite, Great Plains, and SAP-supported environments.

Experienced across IT, Finance, Healthcare, Manufacturing, Banking Operations, Shared Services, and Engineering organizations. Skilled in Lean transformation, Kaizen facilitation, DMAIC improvement methodologies, RACI development, process governance, Visio-based process mapping, workflow optimization, automation strategy, and cross-functional business alignment.

CORE COMPETENCIES

Business Process Transformation

Future-State Process Design

Current-State Assessment

ERP & SAP Program Support

Workshop Facilitation

Business Requirements Gathering

Process Mapping & Documentation

Lean Six Sigma / DMAIC

Kaizen Leadership

RACI Development

Operational Excellence

Cross-Functional Stakeholder Engagement

Microsoft Visio

BPMN Concepts

JIRA

Process Governance

Continuous Improvement

PROFESSIONAL EXPERIENCE

MaxPro Safe and Secure

Process Improvement 07/2024 – 02/2026

Developed operational processes, workflow documentation, and training procedures for a growing security organization.

LA County IT Services – Los Angeles, CA

IT Process Improvement & Design Architect 04/2024 – 07/2024

Designed and developed 45 current-state and future-state business processes supporting enterprise IT and operational transformation initiatives.

Facilitated stakeholder meetings and cross-functional workshops to define future-state operational workflows and business requirements.

Developed process maps, workflow documentation, and operational procedures using Visio and structured process methodologies.

Partnered with IT, Finance, Procurement, and operational teams to align business processes with enterprise system design and SAP-related ERP transformation initiatives.

Northrop Grumman Space Systems – San Diego, CA

Lean Six Sigma Project Manager 04/2023 – 02/2024

Implemented and managed Lean projects in Engineering Design, using Kaizen and Lean methodologies to eliminate waste and improve operational efficiency.

Developed current-state and future-state process documentation and training materials for engineering teams.

Supported engineering and operational transformation initiatives involving ERP-aligned business process improvements and workflow design.

Immunity Bio – San Diego, CA

IT Lean Consultant 08/2022 – 02/2023

Led Lean initiatives within the IT department, identifying and eliminating waste through Kaizen events and DMAIC process improvements.

Implemented automation solutions to streamline Help Desk and Incident Response processes, increasing productivity and reducing manual effort.

Tandem Diabetes – San Diego, CA

Sr. Business Analyst II 05/2021 – 11/2022

Implemented Lean methodologies, process automation improvements, and workflow optimization initiatives.

Developed user stories and partnered with IT teams to improve CRM-related operational workflows.

Conducted process analysis and variance reduction initiatives within Call Center operations.

Silicon Valley Bank – Santa Clara, CA

Lean Process Architect 10/2020 – 12/2020

Documented international banking account-opening processes and supported Risk and Compliance process improvement initiatives.

BMC – Atlanta, GA

Continuous Improvement Manager 05/2018 – 04/2020

Managed enterprise process improvement initiatives within Finance and Accounting operations.

Led process standardization, automation, and continuous improvement efforts delivering over $1.2 million in identified improvements.

Building Materials and Construction Services (BMC) – Pleasanton, CA

Director of Process and Optimization – IT Operations 03/2015 – 05/2016

Led business process transformation initiatives supporting NetSuite ERP modules and enterprise ERP/SAP-aligned operational workflows including OTC, RTR, PTP, LTO, and CTC.

Directed current-state and future-state process mapping activities across Finance, Accounting, Sales, Manufacturing, and IT Operations.

Facilitated workshops with business stakeholders to identify process gaps, define future-state operations, and align workflows to ERP system capabilities.

Developed RACI models and enterprise process documentation supporting operational transformation efforts.

EDUCATION & CERTIFICATIONS

B.S., Industrial Engineering – Kent State University

Lean Six Sigma Black Belt

ITIL Foundation Certification

DevOps Certification

PMP Coursework Completed

Agile Training Program

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