Customer Service & Logistics Operations Leader
Resume:
JIN-NI HALL
*********@*******.***
CHARLOTTE, NORTH CAROLINA
PROFESSIONAL SUMMARY
Dynamic professional with a robust background in customer service and logistics, demonstrated at Time Warner Cable and other notable companies. Excelled in roles requiring leadership, organizational skills, and Microsoft Office proficiency, ensuring efficient operations and superior client experiences.
EXPERIENCE
Homemaker Charlotte, NC 04/2022- Present
Keuhner Law Firm Syracuse, US Legal Secretary/Assistant 05/2020 - 03/2022
• Client intake, scheduling, drafting documents
• Clerical duties such as handling call volume, copying/scanning, constantly using Microsoft Office
CENTRO, INC. Syracuse, US Servicer & Transportation Coordinator 01/2019 - 02/2022
• Cleaning and maintaining public transit buses
• Oversaw transportation coordination and logistical tasks for the para-transit program
• Managed daily influx of over 100 calls on complex phone systems
Crowne Plaza Hotel Syracuse, US Front Desk Manager 01/2017 - 01/2019
• Oversaw Front Desk operations for smooth daily functioning, managing staff of over 25 and more than 200 rooms.
• Trained personnel
• Handled payroll and order fulfillment
Trader Joe's Syracuse, US Crew Member 11/2017 - 06/2018
• Cleaning, mopping, stocking shelves, upselling and advertising products, cash handling, greeting and assisting customers, unloading truck, breaking down boxes, operating bailor, pulling expired items, promoting new items
Homewood Suites by Hilton & Hilton Garden Inn Syracuse, US Guest Service Representative 12/2015 - 11/2017
• Processing check-ins, credit card authorizations, and advance deposits.
• Answering multi-line phones, arranging taxis, light cleaning/ organizing, order fulfillment.
• Consistently performed well in high-pressure situations while building strong connections.
Time Warner Cable now Spectrum Syracuse, US Customer Care Representative 10/2016 - 05/2017
• Assisted customers with billing requests such as payments, bill review, and payment investigations.
• Excelled in a high-volume, fast-paced call center environment while adhering to strict security guidelines.
The Marriott at Armory Square Syracuse, US Guest Service Representative 09/2014 - 01/2016
• Managed check-ins/outs, credit card authorizations, and advance deposits
EDUCATION
Southern New Hampshire University Manchester, NH Bachelor of Arts in Creative Writing and English with concentration in Fiction - Currently
Purdue University Global West Lafayette, IN Associate of Applied Science in Legal Studies 07/2025
Purdue University Global West Lafayette, IN Legal Secretary Certificate in Applied Science in Legal support and services 01/2024
Chancellor’s List 12/2025
Chancellor’s List 10/2025
Chancellor’s List 07/2025
Chancellor’s List 05/2025
Chancellor’s List 02/2025
National Society of Leadership and Success inductee 10/2025
TECHNICAL SKILLS
Expertise in Microsoft Office, Supervising/Managerial experience, Type 60+ wpm, Analytical skills, Organizational skills, Time management.
(References provided upon request)
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