Remote Customer Service & Claims Specialist

Summary

Energetic, and motivated team player with extensive customer service skills,health insurance/claims, billing, file- room, billing statements, incoming/ outgoing mail processing, inbound/outbound customer calls, and Home management skills. A strong independent worker, who understands the importance of excellent customer service, and providing exceptional service quality. I am also a veteran, enlisted in US Army E-3 PFC 1994-1998. Employment History

Randstad/ Evolent Remote

Customer Service Representative ll/ Authorization Spec 10/2024 - 03/2026 I worked remote Initiating authorizations for Cardiology, and Oncology specialties; assisting providers with CPT/ hcpcs status, and referrals for multiple major health insurance plans. Also, I assisted with status inquires, arranging and connecting providers for peer to peers, denial inquiries,and verifying inn or onn provider statuses. Staffmark/ Vital Records VRC Maumelle, AR

Document Specialist 01/2023 - 01/2024

Prep,Scan, and Index vital records: medical, municipal, school transcripts, and other vital records utilizing scanner machine. Skills Unlimited Staffing/DHS/Afmc Little Rock, AR Customer Service Representative (CSR) 05/2022 - 12/2022 I worked full-time as a Customer Service Representative for the Pandemic Medicaid project outbound department calling Medicaid recipients to ensure that their mailing addresses and contact information was still accurate. Also, I worked inbound calls assisting the recipients with verification of contact information. CENTENE CORPORATION North Little Rock, AR

Ambetter CSR ll/ Billing Specialist 01/2020 - 01/2022 I worked remote from home as a Customer Service Representative ll assisting providers with claims, authorization, and coverage/ deductible inquiries. Also, I assisted insured with plan, coverage information as well as payments, assisted providers with portal technical support. I assisted with billing issues,inquiries, claims status/ inquiries, denials National Wallcovering/Career Maumelle, Arkansas

Sample/File Room Specialist 07/2019 - 10/2019

My position was Sample/File-room Specialist @ National Wallcovering Inc Corporate office. My duties consisted of filling requested Wallcovering sample orders, also packaged, processed, and shipped ordered products via Fed EX mail system. Ace Hardware Distribution Maumelle, Arkansas

Order Picker 05/2017 - 09/2018

I worked as a order picker picking selected items using "voice pick" ear piece equipment & finger scan device. Selected items were placed in totes that were shipped to Ace Hardware stores through out the region. North Point Volkswagen/Mazda Sherwood, Arkansas

Service Dept, Courtesy Shuttle Driver/File-room Specialist 01/2016 - 04/2017 I worked in the Service Dept of the dealership as Courtesy Shuttle Driver, also when i wasn't transporting service dept customers I operated the dealership file room creating new files, putting away pulled files, filing service, and purchase invoices.

Support Solutions of Arkansas Little Rock, Arkansas Home Manager/Direct Support Professional (DSP) 02/2013 - 01/2016 I worked as a Home Manager/DSP providing assisted living skills, care for company's care recipients. My duties included shopping for home, managed 5 staff team, assisted with daily living skills, meds, transported to Dr appointments, community outings, charting/ documentations of daily notes, behaviors, meds charting, meal preparation assistance, & appropriate behavior skills

Languages

English

Tamika Shabazz

501-***-**** ****************@*****.*** North Little Rock, Arkansas Professional Skills

Customer Service, Microsoft Office, Management, Forklift, Quick Learner, team oriented, reliable, and multi skilled, Computer skills, Communication skills, Technical Support, Medical Billing And Coding Education

Penn Foster College Online

Business Management 12/2025

I am currently a fast track student in my 6th semester of my program for Business Management degree. Penn Foster College Scottsdale, AZ

Healthcare Management 08/2024

Successfully completed AS degree in Healthcare Management Arkansas College of Health Careers Little Rock, AR Phlebotomy 11/2014

Successfully completed Phlebotomy course. Studied Phlebotomy, blood draw, and anatomy. Insurance Specialty Training Association (ISTA) Little Rock, Arkansas Property/Casualty Insurance Graduated 09/1997

Property/Casualty Insurance (Auto/Home owners agent Central High School Helena-West Helena, Arkansas High School Diploma Graduated 05/1995

General Education

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