Customer Service & Shift Management

Anastasia Lies

Urbandale, IA ***** +1-515-***-**** ************@*****.***

Work Experience

Sales Representative

Vans West Des Moines, IA

November 2024 to March 2026

I worked to sell shoes and clothing to customers with a high level of product knowledge along with excellent customer service. I also assisted in stocking the floor of the store and organizing the inventory in the back room. FedEx Package Handler

FedEx Grimes, IA

April 2025 to November 2025

I worked on my feet for 8 hour shifts lifting and organizing hundreds of packages per day. I also assisted others with handling and organizing their packages into their delivery trucks. Person In Charge (PIC)

Jimmy John's Sandwiches Urbandale, IA

August 2023 to November 2024

I manage drivers and crew members for the closing shift of the store. I also slice the meats to a certain weight, proof and bake bread, count drawers and keep the store tidy. I frequently manage these tasks while understaffed. Target Team Member

Target Urbandale, IA

December 2021 to July 2023

I worked at both the Starbucks in the Target and the Guest service desk. My responsibility at the guest service desk was to assist customers with returns and pickups with high quality customer service. I would often be asked to train newer team members in both positions and would work these positions alone often. Jimmy Johns inshop

Jimmy John's Sandwiches Urbandale, IA

June 2021 to February 2022

I would work the line and the drive thru at the same time while my manager did their tasks. I would also work to keep the store clean and keep items need for sandwiches prepped and stocked. Education

High school diploma

Johnston Senior High School Johnston, IA

September 2021 to June 2024

Skills

Restaurant experience Achieving sales targets Cleaning Experience Pet care Catering Delivery Driver Experience Adaptability Shift management Food preparation Guest Relations Experience POS Ability to follow instructions Efficiency Guest Services Cash Handling Value-based selling Additional Information

Authorized to work in the US for any employer

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