Client-Centered Ops & Coaching Leader

TIFFINI MANN

Upton, MA • 508-***-**** • *********@*****.*** • linkedin.com/in/tiffini-mann-428634173 PROFESSIONAL SUMMARY

Results-driven professional with over 10 years of experience blending business ownership, high-performance athletic coaching, and behavioral health expertise. Proven track record in client relationship management, operational oversight, and personalized goal setting. Adept at navigating fast-paced environments, solving complex interpersonal challenges, and fostering long-term loyalty. Seeking to leverage a unique cross-functional background in team leadership, sales, and crisis intervention to drive success in remote roles within Recruiting, Customer Success, or Wellness Support.

CORE COMPETENCIES

Client Relations: Relationship Building, Conflict Resolution, Customer Success, Retention Strategy Operations & Growth: Business Management, Scheduling, Logistics, Budgeting, Project Coordination, Sales, Recruiting

Tools & Technology: CRM Platforms, Google Workspace, Microsoft Office Suite, Scheduling Software PROFESSIONAL EXPERIENCE

TC Performance • Owner / Lead Coach / OCB Head Judge & Promoter Bellingham, MA 2015 – Present Founded and scaled a successful private fitness practice, independently managing all business development, financial tracking, and daily operations for over a decade. Designed and implemented metric-driven nutrition and conditioning programs, resulting in an industry-leading 90%+ client retention rate.

Provided high-touch, empathetic coaching for diverse client populations, focusing on sustainable lifestyle modifications and behavioral accountability.

Spearheaded recruitment, event logistics, regulatory adherence, and talent evaluation as an OCB Head Judge and official promoter for regional competitive events. Glenhaven Academy (National Justice Institute) • Residential Counselor MA 2012 – 2014 Provided specialized therapeutic care for traumatized adolescents utilizing evidence-based behavioral frameworks.

Collaborated daily with multi-disciplinary clinical teams, legal case managers, and guardians to implement structured individual treatment plans.

Delivered immediate, composed crisis intervention and de-escalation support within high-pressure residential settings.

Burncoat Family Center (Community Healthlink) • Residential Counselor MA 2011 – 2012 Managed the daily routines, safety protocols, and acute behavioral needs of children facing severe developmental and emotional challenges.

Facilitated therapeutic recreational activities and skill-building exercises aimed at boosting emotional self- regulation.

Maintained precise case documentation, tracking behavioral patterns, clinical progress, and incident reports. EDUCATION

Becker College • Bachelor of Science in Criminal Justice Dean's List Recognition CERTIFICATIONS

Crisis Prevention Institute (CPI) Certified • Cardiopulmonary Resuscitation (CPR) Certified • First Aid Certified

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