Customer Service
Resume:
Stephen Bavilacqua
Indian Trail, NC 28079
***********@*****.***
Qualifications Summary
Strong professional background together with a wide range of skills
developed from upper management and key sales positions. Extensive
experience in the hiring process, scheduling and supervision of employees
and subcontractors, customer service, project management, sales growth,
budget analysis, warehouse management, advertising, and merchandising.
Areas of Expertise
*Conflict Resolution *Commercial and Residential
experience
*Development and Training Presentations *Maintain a Happy & Motivated Staff *Merchandise Products *Organization skills
*Customer Service
*Recruitment and Hiring Process
Professional Experience
Dalton Carpet One 2013 – 2017
Athens, GA
Installation Supervisor
Work with installers on a daily basis to insure customers get the best customer
service a company can provide. Mediate between installers and sales people. I
provide ongoing training to provide installers the best knowledge available. I
coordinate monthly meetings to get the best relationship possible between
installers and sales people.
Dalton Carpet One 2013 (Seasonal)
Athens, GA
Site Supervisor
I was responsible of hiring different subs and then scheduling the installations so
that the construction of the project went smooth. I worked closely with the
General Contractor on a daily basis. I also controlled all inventory so that there
was minimal waste of products. This was a six month project.
Professional Sports Official 2011-Present
Self Employed
I officiate all levels of baseball from high school to professional. I am the vice
president of my high school association in charge of training. I officiate high
school football. I am part of a crew that officiates Friday night varsity football
games. I also officiate Volleyball and Basketball.
Metro Marble & Tile 2010-2011
Naples, FL
Outside territory rep with responsibilities with working with contractors and
residential customers. Worked up estimates and closed sales. Handled orders
from beginning to end.
Carpet & More 2009 – 2010
Naples, FL
Operations Manager
I was responsible for all operations of the store. Customer service is a priority as
I dealt with customers, sales reps, inventory, accounts receivables, and accounts
payables. I dealt with the subcontractors and customer follow up to see that
customer service was at its highest. I met with contractors and commercial
decision makers to make sure that all their needs were met. I handled all
purchasing of inventory and supplies.
2006 - 2009
Taylor Carpet One Bonita Springs, FL
Sales Professional / Store Manager
I was responsible for sales, customer service, and following all sales from
beginning to end. I more than tripled the revenue of my department from
$200,000 per year to a $1,000,000 per year. I handled insurance customers
through adjusters and restoration companies. I assisted retail customers with
their selections and options. I bid and worked with architects and project
managers on commercial jobs. I was in charge of interviewing and hiring
subcontractors. I supervised many subcontractors to assure customer service
was accomplished. While doing all this I managed one of the satellite stores
which included supervising of personnel and controlling inventory as well as
handling the merchandising of the store.
Carpet One 2006 - 2006
Metairie, LA
Operations Manager
I was responsible for all daily activities including sales, inventory, budgets, sales
goals, customer service, installations, installation crews, collections,
merchandising, and marketing. (Owner had a store in Baton Rouge and thought
that he could take advantage of Hurricane Katrina. It did not work out and he
decided to close the store.)
Bath Fitter 2005 – 2006
Columbia, SC
Operations Manager
Complete responsibility of all store activity. Provide leadership and direction for
all staff. Development and implementation of policies and procedures to ensure
productive store operations. Maintain thorough product knowledge. Responsible
for advertising, gross profit margin goals, oversee inventory control, hire,
schedule and supervise installation crews, create store budgets, and sales
projections.
Commercial Fitness Service & Sales 2004 – 2005
Columbia, SC
Service & Sales Manager
I was responsible for customer service, sales, equipment installations, inventory
control, and coordination of schedule. Handled quotes for new and used fitness
equipment.
Furniture Services, Inc. 2000 – 2004
Columbia, SC
Division Manager
Responsible for customer service, sales, job quotes, handling everyday
operations of the floor covering division, which included budgets, P&L’s, dealing
with both contractors as well as homeowners. Bid all commercial jobs by taking
off blue prints. Interviewed and hired all subcontractors. Supervised as many as
twenty-five employees.
Education
CNA Certificate 06/2011
I have completed and received my CNA certificate from Horizon Healthcare
Institute in Fort Myers Florida. I am trained and certified to work in facilities as
well as in homes. I am also CPR certified. I also have been certified for
Alzheimer’s and OSHA.
Computer Skills
I am very knowledgeable with RFMS, and Microsoft software, which includes but
not limited to, Excel, Publisher, Word, Access, Outlook, and Digital Photography.
I am also experienced with Xactimate.
Interests & Activities.
3
I am a College, High School, and Little League umpire and High School football,
basketball, and volleyball official. I have been doing this for over 30 years.
Hobbies
Family, Fishing, Golf, and Photography
References:
Larry Sorrells Brian Day Van Mitchell Dave Rasmussen
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