Remote Customer Service & Care Coordination

Allison French

Fort Mill, SC

Phone: 845-***-****

Email: ***************@*****.***

Professional Summary

Dependable and compassionate professional with strong customer service, administrative, and communication skills. Experienced in coordinating care, managing schedules, and resolving problems with patience and professionalism. Skilled at handling phone communication, organizing information, and supporting clients in fast-paced environments. Seeking a remote customer service position where I can provide excellent support and build positive customer experiences.

Core Skills

● Customer Service & Client Support

● Phone & Email Communication

● Problem Resolution

● Scheduling & Coordination

● Data Entry & Record Keeping

● Multitasking & Time Management

● Compassionate Client Care

● Microsoft Office / Basic Computer Skills

● Remote Communication Tools

Professional Experience

Household Manager / Caregiver

Fort Mill, SC 2022 – Present

● Provide daily care and support for an elderly individual including coordination with hospice and medical providers.

● Manage appointments, schedules, and household administration.

● Communicate with healthcare professionals and family members to ensure continuity of care.

● Handle phone calls, documentation, and organization of important records.

● Maintain a calm and supportive environment while resolving day-to-day challenges. Administrative & Customer Service Support

Various Roles Prior Experience

● Provided customer service and administrative assistance in fast-paced environments.

● Answered phone calls and assisted customers with questions and problem resolution.

● Maintained records, handled scheduling, and supported day-to-day office tasks.

● Demonstrated professionalism, reliability, and strong interpersonal communication. Additional Strengths

● Excellent phone presence and listening skills

● Able to handle sensitive or stressful situations calmly

● Strong organizational and multitasking abilities

● Dedicated to providing excellent service and support Education

High School Diploma

Dutchess Community college

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