Remote Customer Service & Account Specialist

Summary

Detail-oriented and strong-minded professional with a notable 8 year background in customer service eager to return to the workforce remotely. A proven problem solver at the workplace able to abruptly adapt to being a SAHM to 2 children. During which time my proficiency in multitasking, time management, and effective communication were strengthened. Absolutely thrilled to showcase previous and newly acquired skills to a supportive team. Authorized to work in the US for any employer

Work experience

Full Time Parent

Chicago, IL

February 2024 to Present

• Oversee and schedule numerous family activities ranging from medical appointments to outdoor recreation

• Utilize a multitude of educational activities to aide in the intellectual development of 2 children

• Strategically formulate a budget to assist in managing household finances Senior Account Specialist

Discover Financial Services • Chicago, IL

May 2022 to February 2024

• Oversee consumer credit card accounts

• Navigate multiple computer systems

• Familiarity with reading scripts, standard screens, and procedures

• Document various files

• Utilize discretionary authority to satisfy cardholder within reasonable limits Accomplishments:

1. Promoted from Lead Account Specialist to Senior Account Specialist 01/09/2023 Shift Lead/Assistant General Manager

Walgreens • Bridgeview, IL

February 2022 to May 2022

• Serve as GM when asked

• Cashier balancing on all tills and store safe

• Bookkeeping

• Stock replenishment

• Inventory

• Creative merchandising

Senior Account Manager

Bianca McMorris

Senior Account Specialist

+1-773-***-**** / ******.********@*****.*** / Chicago, IL Education

Business (1 year of College)

Saint Xavier University • Chicago, IL

August 2013 to May 2014

High school or equivalent

Morgan Park High School • Chicago, IL

September 2009 to June 2013

High school diploma or GED

Skills

Links

https://www.linkedin.com/in/bianca-mcmorris-54a18b17a?trk=contact-info Certifications

Driver's License

Communication skills Phone call management Microsoft Office Adaptability Billing issue inquiries Stocking Data entry Technical support Negotiation

Customer support - Customer support experience (6–10 years) Weight handling in the workplace Store management Administrative experience Time management Call center agent experience Microsoft Word Account management Microsoft Outlook Customer issue escalation Customer support experience within finance industry English Computer skills Customer service LMS Word processing Order processing Basic math Call center experience Inventory control Microsoft PowerPoint Microsoft Excel Customer service manager experience Software troubleshooting Order entry Financial services Recruiting In-person customer service Managing customer accounts Phone customer support Order inquiry handling Customer support experience within retail industry CRM Software Phone etiquette Organizational skills Cash handling Scripting Interpersonal skills Grocery store Technical Proficiency Providing product information Customer support specialist experience Technology proficiency

Contact this candidate