Remote Customer Service & IT Support

Crystal Williamson

Choudrant, LA 318-***-**** *******************@*****.*** LinkedIn

Detail-oriented IT Support professional with 10+ years of experience in administrative, customer-facing, and operational roles, currently completing the Google IT Support Professional Certificate through Merit America. Skilled in troubleshooting, technical documentation, end-user support, and OSINT research, with a strong foundation in networking, operating systems, and systems administration. Seeking an IT Support Specialist role where problem-solving ability and customer service excellence can drive efficient technical operations.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing Systems • User Training & Support • Operating Systems Installation • Linux • DNS • Software Installation & Configuration • Customer Service • Windows • Networking • System Administration • OSINT Research • Documentation • Communication • Hardware Troubleshooting • Microsoft 365 • Digital Record Management • CRM Systems EDUCATION, CERTIFICATES, & CERTIFICATIONS

Google IT Support Professional Certificate • Merit America, Virtual Expected 05/2026

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Bachelor of Science in Criminal Justice • Colorado Technical University, Virtual 08/2025 Open Source Intelligence (OSINT) Certificate • McAfee Institute, Virtual 04/2021 RELEVANT EXPERIENCE

Owner / Real Estate Investor • Flippin Keys Realty, Choudrant, LA 06/2023 - Present

● Manage client communications, digital documentation, and scheduling platforms across active property listings, ensuring consistent follow-through and maintaining high customer satisfaction throughout each transaction

● Utilize CRM systems and email platforms to organize client pipelines and streamline engagement, supporting efficient business operations and reducing response time across multiple active accounts

● Troubleshoot and resolve technical issues with digital business tools and platforms independently, ensuring consistent business continuity and minimizing operational disruptions Office Manager • Freebird Transport, Simsboro, LA 04/2010 - 06/2023

● Managed daily office operations including records, scheduling, and customer communications with high accuracy, supporting uninterrupted business operations

● Provided technical assistance with office software and basic hardware troubleshooting, improving operational efficiency and reducing system downtime for staff and daily workflows

● Maintained detailed digital records and documentation systems to ensure data accuracy, regulatory compliance, and seamless information retrieval across departments

ADDITIONAL EXPERIENCE

Customer Service and Administrative Associate • Independent Contractor, Choudrant, LA 01/2010 - Present

● Deliver consistent customer support and issue resolution across phone, email, and in-person channels, ensuring professional communication and high client satisfaction across various industries

● Apply strong organizational and documentation skills to manage multiple client needs simultaneously, maintaining accuracy and professionalism across all interactions

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