Entry-Level Remote Customer Service Representative

Willing to relocate: Anywhere

Work experience

Call Center Compliance Auditor

Centers for Medicare and Medicaid Services.com • Daytona Beach, FL August 2021 to June 2026

• Responsible for reviewing and evaluating customer service & Health insurance agents calls analyze interactions for accuracy, professionalism, and effectiveness while resolving customer inquiries.

• Equipping staff with the knowledge and resources required to understand legal requirements and maintain an ethical work culture.

• Managed daily operations, including scheduling, inventory management, and customer service.

• Training staff, Agents/ Call center Reps through live monitoring and use of call recording systems and applications to ensure adherence to company contractual requirements, as well as all applicable federal and state laws and regulations.

• Provided ongoing coaching and mentoring to team members supporting their professional development.

• Insuring company adheres to quality standards and regulatory for compliance guidelines across all company operations. Health Care Coordinator

Maximus Contact center Global Services Remote • Remote March 2021 to November 2023

• Guide patients and their families through their health issues, procedures, and medication instructions.

• Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals.

• Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments.

• Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency.

• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information.

• Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives. Call Center Customer Service Representative

Sears Holdings Corporation • Orlando, FL

May 2016 to May 2021

• In a 365-days call center, assisted over 100 customers daily by answering questions about sears products schedules, including billing, credit concerns, and order processing. And resolving any complaints.

• Manages inbound and outbound calls in customer communications.

• De-escalate customer frustration and take ownership of resolving complaints.

• Scheduled home improvement appointments with an average of 100+ sales daily.

• Consistently exceeded sales targets through upselling and cross-selling strategies.

• Delivered strong customer service while meeting strict performance metrics.

• Accurately log call details, customer information, and case resolutions into databases. Education

High school diploma

Maynard Evans high school • Orlando, FL

August 2014 to June 2017

Dervens Joseph

+1-469-***-**** / *********@*****.*** / Dallas, TX Skills

Organizational skills Communication skills Time management Project management

Contact this candidate