Customer Service Hostess/Front Desk Pro

Asha Bartley

******.****@*****.*** / 929-***-**** / Brooklyn/Manhattan NY

Hospitality pro 5+ yrs customer service Guest relations + admin Seeking Hostess/Front Desk

Body Rock / StudioFront Desk Advisor July

2024 - Feb 2025/FLATIRON

● Managed front desk operations, including scheduling, billing, and retail sales via MINDBODY software

● Provided exceptional customer service, resolving inquiries and building client/instructor relationships

● Supported studio operations through marketing efforts, inventory, supply, ordering, and laundry

● Maintained a clean and organized environment and collaborated with staff for seamless daily workflow

Elsie’s Rooftop Bar / Hostess

May 2025 - July 2025/TIME SQUARE

● Managed high volume guests flow at busy rooftop venue – greeted, seated, and handle led reservations

● Delivered fast paced customer service phones, inquires, menu knowledge, and prompt issue resolution

● Operated POS + reservation systems for accurate orders, billing and guest tracking

● Collaborated with FOH/BOH team to relay requests, support service, and maintain, clean efficient environment

Randolph Beer/ Hostess

Nov 2025 - March 2026/DUMBO

• Managed high volume guest flow for busy venues greeting, seating, and optimizing table turnover across multiple sections

• Proficient in OpenTable + TOCK POS for reservations, waitlists, guest notes, and accurate billing.

• Coordinated seating for large parties, arcade games and feather bowling groups to maximize guest experience + capacity

• Thrived in fast-paced, multi-bar environments supported FOH team under pressure Skills & Education

● Table Management - Resy/OpenTable/Toc Associates Degree in Art

● Appointment Scheduling BMCC

● Excellent Communication 2019

● Phone Etiquette

● Software navigation

● Data entry

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