Customer Service Representative & Coach
Resume:
MICHAEL K. BYARS
Georgetown, KY
******@*******.***
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Customer service Organization and record keeping. Customer needs assessments, Problem resolution, directing staff and maintaining a pleasant customer service environment.
Youth Sports Coach 26 years
Instructor – Eastern Kentucky University
Manager – University of Kentucky Wildcat Basketball Team
Work Experience
Asset Protection Host 05/2023 – Present
Walmart – Georgetown, KY
Participate in Loss Prevention by checking receipts, observing customers for hidden merchandise and cooperating with LP on stopping suspected individuals Being first person customers see and meet at door, welcome each person with 'Good Morning' or 'Hello' and as customers leave tell them 'Have a Great Day'. · Provided accurate information to help customers quickly navigate store and acquire items for purchase. · Keep shopping carts organized, and make sure electric carts are charged and available. · Provide excellent customer service. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. · Informed customers about all product lines and services offered by the company
Customer Service Call Center Representative 12/2021
Helpware – Harrods burg, KY
Documented and detailed calls and complaints using call center's PCRM database. · Helped customers every day with positive attitude and focus on customer satisfaction. · Achieved high satisfaction rating through proactive one-call resolutions of customer issues. · Adhered to company policies and scripts to consistently achieve call-time and quality standards. · 100% attendance during employment. · Investigated and resolved customer inquiries and complaints quickly. · Met customer call guidelines for service levels, handle time and productivity. · Escalated complicated customer account issues to supervisors and help desk workers.
Player Services Associate 10/2020
The Red Mile – Lexington, KY
Responsible for greeting each member entering Casino, register new members, make 100-200 calls per week to members informing them of ongoing activities.
Sales Associate – 2009
Walmart – Georgetown, KY
anticipated in Loss Prevention by checking receipts, observing customers for hidden merchandise and cooperating with LP on stopping suspected individuals. · Provide excellent customer service, stock, set modular, build features. · Also responsible for the setting, stocking and service for major holidays such as Christmas, Valentines, Easter and Halloween. · Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. · Informed customers about all product lines and services offered by the company.
Additional Experience
Property Management – Owned and operated HOA management company comprised of 30 homeowners Association in Cleveland, OH, Cincinnati, OH, Las Vegas, NV, Lexington, KY
Parks and Recreation – Deputy Director of Parks, Lexington Fayette Urban County Government – responsible for the maintenance and development of 4000 acres of public parks.
Transportation Management – Owned and Operated Holiday Taxi Cab, Bluegrass Airport Limousine,
and Bluegrass Charter Bus Company
Education
Bachelor of Science in Physical Education/Business Administration
EASTERN KENTUCKY UNIVERSITY, RICHMOND, KY
Graduate of Park Maintenance Management School
WHEELING, WEST VIRGINIA
Graduate Revenue Sources Revenue Sources Management School
WHEELING, WEST VIRGINIA
Graduate Institute on Resource Stewardship
ATLANTA, GEORGIA
Some College (No Degree) in Mechanical Engineering
UNIVERSITY OF KENTUCKY, LEXINGTON, KY
Certifications
PCAM: Professional Community Associations Manager – Community Associations Institute
Contact this candidate