Virtual Assistant & Operations Coordinator

ELIZABETH GARCIA, Virtual Assistant

El Salvador, (503-****-****, *********@*****.***, LinkedIn

SUMMARY Organized and efficient professional with extensive experience in virtual assistance, operations management, and project coordination. Proven ability to manage scheduling, data entry, invoicing, and customer communications, ensuring 98% on-time project delivery. Skilled in process improvement, documentation, and cross-functional collaboration, with a strong focus on maintaining high accuracy and operational efficiency. Eager to leverage administrative expertise to support the daily business operations and success of Local First Arizona.

WORK EXPERIENCE

Operations Manager

JONES NETWORK

Spearheaded a team of 10 employees, including Data Configuration Specialists, a Project Coordinator, and Quality Assurance Agents. Established productivity and quality metrics, elevating team performance from approximately 35% capacity to 100% productivity. Augmented quality results from 95% to 98% through targeted coaching, comprehensive training, and strategic performance management initiatives. Conducted individualized one-on-one meetings, formal performance reviews, career development planning, and consistent employee coaching. Oversaw project escalations, meticulous workload planning, effective resource allocation, and detailed operational reporting. Collaborated cross-functionally with stakeholders, Technical Success Managers, Implementation Managers, Product teams, and Operations leadership.

Authored Standard Operating Procedures (SOPs), operational documentation, and client-specific knowledge bases. Supported process automation initiatives and workflow enhancements, thereby increasing operational efficiency.

Participated actively in recruiting, interviewing, onboarding, and employee development programs.

Cultivated a positive and collaborative team environment through emotionally intelligent leadership.

Project Coordinator

JONES NETWORK

Achieved promotion based on exceptional performance, selected as the inaugural employee to formally embody the Project Coordinator role. Managed and prioritized over 50 active projects, consistently maintaining approximately 98% on-time delivery.

Designed robust project tracking systems and workload management processes utilizing Google Sheets and ClickUp.

Coordinated communication flows between stakeholders, operations teams, and Quality Assurance.

Developed project prioritization frameworks informed by complexity, urgency, and overall business impact.

Implemented workflow tracking improvements through the strategic use of Slack and established project management tools.

Trained team members and meticulously documented processes to facilitate operational scalability.

Data Entry & Lease Extraction Specialist

JONES NETWORK

Reviewed and analyzed commercial lease agreements to accurately extract critical insurance, vendor, tenant, and compliance requirements. Interpreted complex lease documentation to precisely identify liabilities, coverage mandates, and contractual obligations.

Executed client-specific system configurations and facilitated seamless account implementations.

Maintained exceptional levels of accuracy and quality across high-volume project execution.

Supported onboarding initiatives and project delivery through detailed documentation review.

Virtual Assistant

VIRTUAL ASSISTANT

Managed comprehensive scheduling, optimized route planning, prepared quotations, tracked payments, followed up on invoicing, and handled customer communications.

Developed reporting systems to effectively monitor revenue, incoming payments, and outstanding balances.

Coordinated service appointments and maintained meticulous operational records for an independent contractor business.

Provided essential administrative and operational support within a remote work environment.

Cognizant

COGNIZANT

Coordinated medical appointment scheduling for healthcare-related legal claims.

Processed payment claims and investigated issues related to delayed payments.

Communicated with healthcare providers to clarify payment status and address claim inquiries.

Maintained accurate documentation and records while consistently meeting established service standards.

CUSTOMER SERVICE REPRESENTATIVE

Supported telecommunications, travel, hospitality, and customer service accounts, including major clients such as AT&T, Expedia, and Choice Hotels. Developed strong proficiencies in communication, customer relationship management, problem-solving, and conflict resolution, while consistently meeting quality and performance benchmarks.

EDUCATION

, Strategic Human Talent Management

Certification, Trainer

Computer Data Systems

Certification, English

High School Diploma

SKILLS Operations Management Project Coordination

Process Improvement Workflow Optimization

SOP Development Quality Assurance

Capacity Planning Reporting & Data Analysis

Client Operations Training & Development

Administrative Operations ClickUp

Notion Slack

Google Workspace Microsoft Office Suite

Google Sheets Zoom

Documentation Management Reporting Dashboards

Project Tracking Systems Team Leadership & Coaching Stakeholder Management Cross-Functional Collaboration LANGUAGES Spanish (Native) English (Fluent)

Portuguese (Basic)

Trainer Certification 2017

English Certification

Computer Data Systems

2013

CERTIFICATES

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