Remote Customer Service & Administrative Specialist

SHAQWAN DANIELLE BLANKS

Stafford, VA 571-***-**** *********@*****.***

PROFESSIONAL SUMMARY Dedicated Customer Service and Administrative professional with over 15 years of experience in high-volume scheduling, remote client support, and digital record management. Proven expert in delivering professional, concierge-level communication across phone, email, and virtual platforms. A tech-savvy, highly organized individual committed to providing accurate information and exceptional support to ensure a seamless customer experience in a fast-paced, remote environment.

CORE COMPETENCIES

• Customer Support: Appointment Scheduling, High-Volume Phone/Email Support, Inquiry Resolution, Virtual Client Relations.

• Administrative Operations: Digital Intake/Form Assistance, Record Management, Data Entry, Follow-Up Coordination.

• Technical Proficiency: Google Workspace, Microsoft Office Suite, Virtual Meeting Platforms, CRM/Scheduling Tools.

• Professional Traits: Remote Productivity, Time Management, Meticulous Attention to Detail, Proactive Problem-Solving.

PROFESSIONAL EXPERIENCE

Kforce (Supporting Leidos) Operations & Data Verification Specialist June 2025 – Feb 2026

Remote

• Managed daily operations and appointment coordination for a high-volume client base, ensuring 100% schedule accuracy.

• Provided professional support via email and phone, documenting all interactions to maintain up-to-date customer records.

Drake & Taxwell Intake & Document Auditor Jan 2025 – April 2025 Remote

• Assisted clients with completing digital intake forms and provided guidance on program requirements via virtual communication.

Brick LLC Technical Support & Platform Specialist Jan 2024 – Oct 2024 Remote

• Facilitated virtual support sessions, answering customer questions and ensuring all digital records were accurately maintained.

Virginia Department of Motor Vehicles Customer Service Representative Nov 2014 – June 2024 Stafford, VA

• Managed extensive appointment scheduling and client intake for a high-volume service center, utilizing digital systems to organize daily workflows.

• Provided accurate program information to the public, answering complex inquiries with professional, empathetic, and clear communication.

• Maintained meticulous digital customer records, ensuring all documentation was complete and compliant with organizational standards.

• Collaborated with team members in a fast-paced environment to ensure timely follow-up and effective service delivery.

• Note: Combined service across local/state roles to reflect consistent operational and administrative experience.

Insight Global Recruitment Coordinator & Healthcare Support Jan 2019 – Dec 2023 Remote

• Handled high-volume scheduling of virtual appointments and managed follow-up communications, maintaining consistent engagement with all parties. Charlotte Russe Sales Associate & Assistant Supervisor Jan 2017 – Dec 2018 Woodbridge, VA

• Oversaw customer relations and administrative logs, ensuring high standards of service and organizational accuracy.

Grace Learning Academy Lead Teacher & Administrative Assistant July 2014 – May 2015 Dumfries, VA

• Managed scheduling and parent/client communications, utilizing administrative tools to keep records organized and accessible.

Fairfax County Public Schools Administrative Assistant Sept 2011 – May 2014 Fairfax, VA

• Provided comprehensive administrative support, including scheduling, digital filing, and correspondence management.

Remodel USA Appointment Setter & Telemarketer July 2010 – Mar 2012 Capitol Heights, MD

• Supported the sales team by coordinating high-volume appointment schedules and maintaining lead databases.

EDUCATION

• Associate of Applied Science: Human & Social Services (In Progress) Bryant & Stratton College (Expected 2027)

• Medical Administrative Assistant Certification Grantham University

• High School Diploma Penn Foster High School

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