Remote Healthcare Customer Service Specialist

Iyoriobhe Samuel

Houston, TX 346-***-**** ************@*****.***

Professional Summary

Customer Service Specialist with 6+ years in remote healthcare support, adept at managing high-volume inbound and outbound calls and resolving billing and insurance inquiries. Skilled in documenting interactions across Epic, Salesforce, Zendesk, ServiceNow and other CRM systems while maintaining HIPAA compliance. Known for building strong patient relationships through clear communication and consistently exceeding service quality goals. Core Skills

• Customer Service & Communication: Customer Service, Phone Support, Inbound & Outbound Calls, Email & Chat Support, Conflict Resolution, De-escalation

• Technical & Software: CRM (Salesforce, Zendesk, ServiceNow), Epic, Microsoft Office, Google Workspace

• Billing & Data Management: Data Entry, Specialty Billing, Provider-based Billing

• Professional Skills: Problem Solving, Time Management, Remote Collaboration Professional Experience

Fresenius Health Jun 2025 - Present

Intake Specialist Remote

• Manage high-volume inbound and outbound customer calls.

• Resolve customer inquiries regarding benefits, specialty and provider-based billing, claims, and account status.

• Document interactions accurately in Epic and CRM systems.

• Collaborate with internal teams to resolve issues while maintaining HIPAA compliance.

• Leveraged de-escalation techniques to consistently exceed quality and customer service metrics. Alignment Health Dec 2023 - May 2025

Intake Specialist Remote

• Provided prompt phone and email support to customers.

• Verified insurance information and maintained accurate customer records.

• Built sustainable relationships with patients through open and interactive communication to improve customer satisfaction. Optum May 2019 - Dec 2023

Billing Coordinator

• Handled customer inquiries and account issues in a fast-paced contact center.

• Resolved billing concerns and processed account updates.

• Supported customers while meeting productivity and quality goals. Financial Summit Disclosure Jun 2018 - Apr 2019

Senior Client Success Specialist

• Handled escalated customer calls and resolved complex issues.

• Maintained excellent service levels and built strong client relationships. Education

Texas Southern University 2018

Bachelor of Business Administration, Management Houston, TX

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