Bilingual Customer Service & Executive Support

LC

OBJECTIVE

A skilled and organized customer service professional seeking a position utilizing my experiences.

EXPERIENCE AT A GLANCE

Over 17 years of experience providing outstanding customer service in call centers and face to face.

Over 12 years working in Elementary School settings with food service and teaching.

SKILLS

Bilingual (English and Spanish)

Microsoft Office

EDUCATION

ECPI University Raleigh, NC

Associate of Applied Science in Networking and Security Management

PROFESSIONAL EXPERIENCE

Center for Health Empowerment (CHE) Executive Assistant Austin, TX Feb 2022-Present

● scheduling; reviewing, prioritizing, and responding to emails; answering and returning phone calls

● organizing documents; maintaining records; taking notes at meeting

Maintain all HR files and responds to regulatory requests

● Assists CEO with other tasks as needed

TTEC Call Center Florence, SC Apr 2020-Jan 2022

● Answered incoming calls concerning Bank of America Prepaid Cards and determined appropriate actions for resolution

● Updated and maintained accurate customer records

● Maintained customer satisfaction rating by providing excellent customer service

Aramark Cashier Florence, SC Nov 2019-Mar 2020

● Greeted and assisted students while anticipating their needs; providing excellent customer service

● Operated register; cash and credit card handling; adhered to policies and procedures

● Other duties as assigned by manager

Candlewood Suites Night Auditor Huntersville, NC Dec 2017- Oct 2019

● Answered phones, made reservations, prepared bills, and processed payments

● Scheduled wake-up calls and responded to inquiries, concerns, and complaints,

Durham Public Schools Child Nutrition Durham, NC Aug 2015- Jun 2017

● Same as below

Thrills From the Grill Onsite supervisor Durham, NC Jan 2014- May 2016

● Supervised employees, prepared, delivered, setup, and served food in school cafeteria

● Updated inventory, ordered and restocked all items/materials needed; completed reports

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