Customer Service Representative - 5+ Years Experience

Nanmin Kone

Email: ************@*****.*** Address: 5658 S Michigan ave Apt 3, Chicago IL 60637

Tel: 773-***-**** linkedIn: https://www.linkedin.com/in/nanmin-kone-80121b2b1/ WORK EXPERIENCE:

Catalyte (April 2025 - Current)

Software Developer

●Worked as part of an Agile Scrum team to deliver an e-commerce website for a small coffee shop franchise. SpringBoot API against a Postgres database with unit testing for quality assurance. Deployed to AWS. Evolution Business Technology (June 2019 - April 2023) Software Developer

●Developed and maintained internal web tools using Python and Java.

●Collaborated with the CEO to research AI applications and secure B2B partnerships.

●Built cloud infrastructure on AWS to protect customer data and ensure platform scalability.

●Designed script to automate lead generation and client outreach.

●Led Updates and security patches for the company’s front-end and back-end systems. Hennes and Mauritz (H&M) (June 2015 - June 2019)

Brand ambassador & Customer Service

●Delivered front-line bilingual customer service (French & English) for the U.S and Canadian markets.

●Managed over 60 daily customer interactions, resolving inquiries related to orders, deliveries, and product issues.

●Coordinated with IT Teams to improve the service platform using AI-driven solutions.

●Organized and mentored the Canadian team, contributing to a significant increase in customer satisfaction rating.

●Earned “Ambassador of the Brand” and “Manager of the Year” awards for global representation and leadership.

TECHNOLOGIES: Java, C++, Python, SQL, HTML, VBA, Rest API, AWS, IBM Cloud, Google Cloud, Databases ( Postgresql, MongoDB, Oracle)

SKILLS & QUALIFICATIONS:

- 4 years of experience in full stack development with Evolution business Technology.

- Experience with object oriented programming and fluency with programming languages such as python, C++ and JAVA.

- Ability to solve problems with C++, JAVA and PYTHON and know what language is better for that purpose.

- Experience with building REST API, software features and enterprise architecture.

- Ability to manage huge projects by breaking it up into deliverables parts while taking into consideration the estimated work.

- Ability to deploy several web applications from a software full stack role.

- Ability to meet with managers and CEOs to plan and scope products interactively. EDUCATION:

Catalyte Developer Training (2025)

University of Illinois at Chicago (2016 - 2019)

4 years towards a Bachelor of Science in Computer Engineering GPA :3.5/4.0, Honors

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