Behavior Consultant & Client Support Specialist
Resume:
JEANETTE MARTOCCHIO
Fort Collins, Colorado ******************@*****.*** 210-***-**** LinkedIn
Helping people feel heard, informed, and confident has been the common thread throughout every role I've held. PROFILE
My best work happens when things aren't going according to plan. Throughout my career, I've helped people navigate unfamiliar, frustrating, and often stressful situations by bringing clarity, structure, and practical solutions when they're needed most. I'm known for building trust quickly, communicating clearly, and helping people move forward with confidence. AREAS OF EXPERTISE
• Critical Thinking
• Analysis
• Priority Management
• Problem Solving
• Client Education
• Documentation
• Assessment
• Relationship Building
• Program Development
• Communication
• Adaptability
ACCOMPLISHMENTS
Certifications & Professional Development
• CSAT
• CPDT-KA
• Continuing Education in Behavior Assessment, Learning Theory, and Client Coaching
• Continuing Education in Communication, Behavior Modification, and Training Program Development
• Ongoing Professional Development through seminars, workshops, and industry conferences PROFESSIONAL EXPERIENCE
CSAT Client Support & Behavior Consultant, Self-Employed/Remote Nov 2021 to Present
• Coached owners on how to navigate setbacks, unexpected behavioral changes, and training plateaus by identifying contributing factors, adjusting recommendations, and developing practical solutions to keep progress moving forward.
• Conducted live remote assessments and analyzed time-stamped behavioral observations to identify anxiety triggers, assess risk factors, and determine appropriate next steps in individualized training plans.
• Reviewed daily owner logs tracking behavior, exercise, routines, environmental factors, and progress indicators to identify patterns and evaluate the effectiveness of training recommendations.
• Designed step-by-step behavior modification programs and adjusted recommendations based on documented results, observed responses, and changing circumstances.
• Maintained detailed tracking systems, behavioral records, and progress reports to measure outcomes, identify trends, and guide ongoing adjustments to systematic desensitization programs.
• Educated owners about canine behavior, anxiety, and training principles, helping them better understand their dog's responses and make informed decisions throughout the training process. Canine Behavior Consultant, Peace Love Dogs
Houston
Aug 2019 to Jun 2024
• Guided individuals through frustration, setbacks, and emotionally charged situations by identifying obstacles, setting realistic expectations, and developing practical solutions to keep progress moving forward.
• Assessed behavioral history, environmental influences, motivation, and learning styles to identify patterns and develop individualized recommendations tailored to each situation.
• Created customized behavior modification plans, adjusting recommendations based on progress, setbacks, new information, and changing circumstances.
• Balanced competing priorities across multiple clients while adapting recommendations, lesson plans, and support strategies to address evolving needs and challenges. 1/3
• Maintained detailed records of behavioral observations, recommendations, client communications, and progress reports to support informed decision-making and ongoing program adjustments. Trainer and Mentor, Rover Oaks Pet Resort
Katy
Apr 2017 to Aug 2019
• Oversaw multiple concurrent training programs, adapting priorities, coaching strategies, and learning objectives to support diverse developmental needs and training goals.
• Developed lesson plans, training exercises, and group class curricula designed to support diverse learning styles, training goals, and real-world application.
• Identified training plateaus, behavioral challenges, and performance gaps, adjusting approaches and developing practical solutions to maintain progress and improve outcomes.
• Integrated structured training into a high-distraction daycare environment, balancing safety, engagement, operational demands, and learning opportunities throughout the day.
• Coordinated competing priorities across dogs, trainers, classes, progress reports, and daily operations while maintaining training quality and program consistency.
Inbound Sales Agent, Time Warner Cable
San Antonio
May 2014 to Feb 2017
• Served as the first point of contact in a high-volume call center environment, assisting individuals with account support, service questions, problem resolution, and product recommendations.
• Gathered information, assessed needs, and identified appropriate solutions while helping people navigate service-related questions and concerns.
• Managed multiple systems simultaneously while documenting interactions and maintaining accurate account records.
• Resolved concerns professionally while balancing individual needs, company policies, and performance expectations.
• Consistently delivered positive service experiences while meeting performance goals in a fast-paced environment. Education Lead and Animal Trainer, Sea Word San Diego San Diego
Jun 1998 to May 2007
• Presented educational programs, participated in animal presentations and shows with audiences ranging from small groups to more than 3,000 guests while adapting communication styles to engage diverse cultures and maintain participation.
• Trained animals across multiple departments, adapting techniques and expectations to support varying skill levels, behaviors, and program requirements.
• Educated and mentored new trainers and educators, providing instruction, guidance, and ongoing support to promote safety, consistency, and program standards.
• Coordinated with trainers, educators, and operations teams to deliver private tours, VIP experiences, and daily programs while maintaining seamless communication and guest satisfaction.
• Followed and reinforced strict safety protocols while supporting animal care, guest interactions, educational programs, and special events.
• Adapted quickly to changing circumstances, modifying presentations, programs, and guest experiences in real time when animal behavior, operational needs, or environmental conditions required immediate adjustments. American Sign Language Interpreter, Freelance
San Diego
Jul 1999 to Feb 2005
• Bridged communication between Deaf and hearing individuals in educational, professional, medical, and community settings, helping people build understanding across differences in language, culture, and communication styles.
• Interpreted for individuals and groups of varying sizes, conveying not only information but also tone, intent, context, and cultural nuances in real time.
• Adapted continuously to individual communication preferences, environmental conditions, and situational demands to ensure meaningful access and effective communication.
• Built trust through professionalism, confidentiality, and impartiality while supporting sensitive, personal, and high-stakes conversations.
• Helped individuals navigate conversations that involved complex information, emotional topics, and important decisions by ensuring communication remained clear, accurate, and accessible.
• Maintained accuracy, focus, and composure in fast-paced environments where information needed to be processed, interpreted, and delivered without interruption.
2/3
EDUCATION
San Diego Mesa College, San Diego
American Sign Language
Aug 1995 to Jun 1999
Sweetwater High School
HS Diploma
Aug 1987 to May 1990
TECHNICAL PROFICIENCIES
Google Workspace: Docs, Sheets, Drive, Calendar
Microsoft Office: Excel, Word, Outlook
Virtual Tools: Zoom, Google Meet, Virtual Meeting Support, Remote Troubleshooting Canva: Presentation Design, Training Materials, Infographs LINKS
3/3
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