ASAP IT Trainer and Customer Support

James White **** Main St. Apt *D

347-***-**** Queens, NY 11435

*************.***@*****.***

Education:

University of Georgia B.S Degree Health and Nutrition Athens, GA

Summary of Qualifications: Extensively knowledgeable IT trainer expert-level information technology, knowledge and consistently keeps current with newly changing technology. Has excellent interpersonal and presentation abilities and knows how to impart highly technical information that is easy to understand for IT staff. These qualifications are a proven track record of delivering strong and sustainable results with a successful execution of administrative operations. Dedicated to process improvements, cost savings, and leadership.

Skills Set: Microsoft Office such as Microsoft Word, Excel Spreadsheet, Access, PowerPoint, Outlook, Zen-desk, CSR Rep Experience

Certification: Digital Asset, Block Chain, Bitcoin, CryptoCurrency Training, Cyber Security, A+, Microsoft, Cisco, Routing & Switching, Network Associate.

Professional Experience:

2015 to Present BLOCKCHAIN BITCOIN ADVISOR NYC, NY

Identify and assess customers’ needs to achieve resolution

Open new customer accounts, set up bank account Link to Cryptocurrency account

Assist customers with set up of bitcoin, ethereum & cold storage wallets

Educate Customers On Cyber Security, PGP Encryption, Password Safety

2010 to 2015 IT CSR Rep Trainer Comcast Charlotte, NC

Trained new hired employees on customer service, Internet, Home Networking, WIFI

Presented customers with a brief tutorial on the their new equipment

Tested all installed components to ensure they were working properly

Tested existing systems with which customers were experiencing problems.

Tested lines and signals using meters and tools and repaired lines as needed

2007 to 2010 Personal Trainer Bally Sport Club NYC, NY

Performed fitness assessments, personally trained clients, and taught group training classes

Designed programs to help clients reach their goals safety and progressively

Provided one to one guidance to clients to help them achieve their fitness goals Selected the correct set of exercises for a client to achieve maximum results

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