Customer Service Team Leader - Operations

WAMIQ SAYYED

Customer Service Professional Team Leader Operations

Surrey, BC 604-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-driven customer service professional with over two years of experience across banking, retail fuel operations, and big-box retail. Demonstrated ability to lead teams, manage daily operations, resolve customer issues efficiently, and maintain the highest service standards. Known for reliability, strong communication, and a proactive work ethic in fast-paced environments.

WORK EXPERIENCE

Store Supervisor

Petro Canada Surrey, BC July 2024 – February 2026

•Supervised daily store operations and managed staff scheduling across multiple shifts

•Trained, mentored, and evaluated new employees to ensure consistent service quality

•Handled cash management including deposits, float balancing, and end-of-day financial reports

•Assisted customers with fuel services, payments, and product inquiries in a courteous manner

•Maintained safety protocols, store cleanliness, and ensured full compliance with company standards

•Resolved customer complaints promptly and escalated issues when necessary to maintain satisfaction

•Coordinated inventory counts and flagged stock discrepancies to management

Customer Service Representative

TD Bank Burnaby, BC January 2024 – June 2024

•Assisted customers with banking inquiries, account transactions, and financial product questions

•Delivered professional, accurate, and confidential service in a regulated banking environment

•Resolved customer concerns efficiently while adhering to compliance and privacy policies

•Proactively promoted appropriate bank products and services based on individual customer needs

•Maintained meticulous attention to detail during all transactions to prevent errors and discrepancies

•Consistently achieved high customer satisfaction scores through personalized, solution-focused service

Cashier

Walmart Surrey, BC 2023 – 2024

•Processed high volumes of customer transactions accurately using POS systems in a fast-paced retail environment

•Provided friendly and efficient service at checkout, ensuring a positive shopping experience for every customer

•Handled cash, debit, credit, and mobile payment methods with speed and accuracy

•Assisted customers with price checks, product locations, and general store inquiries

•Maintained a clean and organized checkout area to meet store presentation standards

•Collaborated with team members during peak hours to minimize wait times and improve customer flow

EDUCATION

Bachelor of Science

Capilano University North Vancouver, BC

RELEVANT COURSEWORK — Capilano University

Accounting & Finance

•BFIN 141 – Introductory Accounting I: Financial statements, journal entries, accounts payable/receivable, business transactions, and foundational accounting principles

•Accounting Mathematics: Applied math for financial calculations, interest, depreciation, and business problem-solving

Mathematics

•Calculus: Differential and integral calculus concepts including limits, derivatives, and applications to real-world problems

•Business Statistics (MGSC 301): Descriptive statistics, probability distributions, hypothesis testing, confidence intervals, and data analysis using Excel

Computer Science & Technology

•COMP 115 – Introduction to Coding: Fundamentals of programming logic, problem-solving, and software development concepts

•COMP 106 – Robotics: Applied programming, automation principles, and hands-on robotics design and control

CORE SKILLS & COMPETENCIES

• Customer Service & Client Relations

• Team Leadership & Staff Supervision

• Cash Handling & POS Systems

• Conflict Resolution & Problem Solving

• Time Management & Prioritization

• Attention to Detail & Accuracy

• Retail & Banking Operations

• Communication & Active Listening

REFERENCES

Available upon request.

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