Cybersecurity-Focused Technical Support Specialist

JASON NDONG

Chapel Hill, NC ***********@*****.*** 984-***-****

PROFESSIONAL SUMMARY

Versatile and detail-oriented professional with over six years of experience in customer support, technical assistance, data entry, and operational environments. Demonstrated ability to manage high workloads with accuracy, troubleshoot issues efficiently, and maintain strong documentation standards. Recognized for professionalism, adaptability, and commitment to delivering quality results. CORE SKILLS

Customer Service Data Entry Documentation Problem Solving Microsoft Office Technical Support Process Improvement Communication Team Collaboration Compliance & Accuracy Database Systems

PROFESSIONAL EXPERIENCE

Dollar Tree – Chapel Hill, NC

Stocker 2022 – 2024

• Maintained operational efficiency in a fast-paced retail environment.

• Ensured accuracy in inventory and transaction-related processes. HarveStaff – Sugar Land, TX

Quality Systems SAP Support 2018 – 2020

• Resolved system-related issues and maintained accurate documentation.

• Generated reports and supported internal process improvements. Galloway Ridge – Pittsboro, NC

Technical Support Representative 2018 – 2019

• Provided professional customer and technical support.

• Maintained database records and assisted with issue resolution.

• The Select Group

• EUSC Technician end user support UNC June 1, 2026-

• Deployed new work station to UNC women’s and children’s hospital in Chapel.

• Install and configure hardware and associated peripherals including printers, label printers, barcode scanners, and credit card reader

• Support Active Directory access, account setup, and membership validation activities

• Execute physical deployment tasks including cable management, equipment staging, unboxing/setup, and workspace cleanup

• Provide onsite operational readiness and go-live support for clinical and operational team

• Support deployment activities across hospital departments and multiple clinic locations

• Assist with multi-site workstation and device deployment efforts

• Coordinate deployment logistics and support accelerated implementation timelines

• Troubleshoot basic hardware and technical support issues

• Collaborate with onsite leadership and deployment teams to resolve issues and maintain project timeline.

EDUCATION

Central Carolina Community College Associate Degree – August (2023) December Marketing (2025) High School Diploma (2020)

CERTIFICATIONS

Microsoft Office Specialist (MOS): Word, Excel, PowerPoint — 2018 Oracle Certified Associate (OCA) – Java Programmer PCEP™ – Certified Entry-Level Python Programmer — 2023

Contact this candidate