Remote HR Administrative & Benefits Support

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Anita L. Coverdale

(M) 302-***-**** *************@*****.***

Profile Summary

Possess substantial experience in Administrative Support to Human Resources, Receptionist and AP Specialist roles, complemented by a diverse array of certifications and technical skills. Professional Experience: Accumulation of twelve years’ experience having served in roles such as Administrative Assistant to HR, Receptionist, and AP Specialist positions for NEIL Services. And Benefit Specialist role at Solomon Edwards Group LLC. More than three years of experience working remotely.

Education and Certifications: Earned multiple certifications such as Human Resources Certification, Certification in Office Ergonomics Evaluation, Organizational Management Certification, and Certified Administrative Professional. Additionally, Completed college courses in basic Accounting and Business Management. Technical Proficiency

Proficiency in various software tools including Microsoft 365, DocuSign power forms, Zoom, Concur, and Microsoft Teams

Experience

Solomon Edwards Group LLC

Temporary Position - Project Ended

HR Administrative Assistant/Benefit Specialist

May 2024 – December 2024

Provided clerical and administrative support to the HR director. Supported employees by answering benefit questions and or changes to plan tiers. Added new employee benefits into various vendor systems. Ability to manage change through acquisition and merger. Exceptional written and verbal communications skills. Administered plant safety training.

Audited physical employee files, medical and confidential files for compliance. Provided clerical and administrative support to the HR department. Daily scanned and uploaded documents into the Electronic Records Management system. Requested and prepared documents for legal requests. Collected FMLA paperwork for employees on disability leave. Maintained accurate and up-to-date human resource files, records, and documentation. Maintained the integrity and confidentiality of human resource files and records. Audited HR files and records to ensure that all required documentation is collected and filed appropriately.

Managed the process of properly collecting I-9 information. Conducted new hire onboarding and orientation.

Maintained all HIPAA and confidentiality requirements. 2

Followed all agency policies and procedures.

NEIL Services, Wilmington, DE

2011 – 2023 (Retired)

Administrative Assistant to HR, Receptionist, AP Specialist Provided outward-facing and internal customer service by answering, screening, and routing telephone calls to proper personnel through RingCentral. Provided administrative support to senior-level management. Managed with sensitivity all confidential matters within the department. Managed onboarding processes and orientation schedule. Managed calendars through Outlook, and scheduled meetings and appointments through Microsoft Teams.

Planned and order meals for meetings.

Managed supply ordering and office supply inventory. Scheduled and managed office repairs to equipment and internal office fixtures when needed. Performed monthly budget management duties and prepared the annual HR administration portion of the budget.

Created Excel spreadsheets for budgets and various projects. Scheduled company training such as AED and CPR.

Coordinated all staff recognition, staff anniversary gifts, and awards. Managed charitable donations and community relations. Managed M-Files electronic data management system and paper filing documents. Managed and processed expenses in Concur for senior HR staff. Continually updated HR department’s standard operating procedures (SOP’s). Directed process improvement projects for the HR department. Annually I met with company vendors to negotiate and manage service charges and fees. Processed vendor invoices, ACH’s, EFT’s, employee reimbursement for bi-weekly check run. Education and Certifications

Graduated Delcastle Vocational Technical High School, Wilmington, DE 2020 – IAAP Designation – Human Resources Certification 2020 – 2024 Humanscale Designation - (COEE) Certified Office Ergonomics Evaluator 2018 – IAAP Designation - (OM) Organizational Management Certification 2017 – IAAP Designation - (CAP) Certified Administrative Professional 2016 – 2016 Penn Foster Career School - Administrative Professional Certification 1993 – 2005 Some completed college courses in Accounting and Business Management Professional Membership

IAAP - International Association of Administrative Professionals - Retired

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