Trauma-Informed Training and Program Development
Resume:
LOUIS LASSITER
P R O F E S S I O N A L S U MMARY
Training and program development professional with 15+ years of experience in education, behavioral health, and human services. Skilled in designing and delivering culturally responsive, trauma-informed training for diverse teams. Demonstrated success in curriculum development, mentoring youth, and managing multidisciplinary staff across educational, legal, and social service settings. Dedicated to advancing the rights and wellbeing of refugee youth and families through evidence-based, compassionate, and inclusive practices. Bilingual in English and Spanish. P R O F E S S I O N A L E X P E R I E N C E
Trainer / Dispatcher
Smartmatic Los Angeles County, CA October 2025 - Current Legal & Medical Liaison
HALO Remote May 2024 - September 2025
Youth Mentor
Boys and Girls Home (Destinations) Woodland Hills, CA August 2022 - February 2023
Directed and trained a workforce of 40+ operators across 10+ voting sites, ensuring compliance with county layout standards and operational readiness. Developed and delivered instructional sessions on software systems, site setup, and breakdown procedures.
Conducted needs assessments, coached team leads, and tracked site progress through Smartmatic software.
Collaborated with county supervisors to resolve personnel and logistical challenges in real time.
Documented all operational data to ensure compliance and transparency. Served as a liaison between physicians, insurance companies, and patients to ensure equitable cost distribution and timely provider reimbursement. Resolved billing discrepancies and facilitated communication among multiple stakeholders to minimize patient costs.
Maintained detailed records, ensuring compliance with HIPAA and organizational standards.
Supported clients with claims processes, authorizations, and follow-ups to promote fair and transparent outcomes.
Provided clear communication and empathy to patients navigating complex billing and insurance systems.
Mentored youth with histories of drug abuse and early childhood trauma, promoting resilience and positive development.
Replaced negative coping patterns with positive habits, group activities, and skill- building exercises.
Documented behavioral progress, treatment milestones, and daily observations. Monitored at-risk behavior and intervened during crisis situations, including suicide prevention.
Taught emotional regulation, communication, and problem-solving skills. C O R E C OMPETENCIES
Training & Facilitation
Refugee & Immigrant Services
Child Welfare & Youth Development
Instructional Design & Curriculum
Development
Trauma-Informed Care
Data Tracking & Evaluation
E-Learning (Articulate 360)
Cross-Cultural Communication
Leadership & Team Management
Microsoft Office Suite (Word, Excel,
PowerPoint)
Web-Based Learning Platforms
Organizational Excellence
Microsoft Office
Casepeer
BestNotes
Adobe Suite
Articulate 360
Data Entry Systems
Video Editing (Premiere Pro)
C O N T A C T
*********@*****.***
Los Angeles County CA
E D U C A T I O N
Qualified Professional of Psychiatry and
Mental Health (QPPMH Certificate)
Walden University
January 2019
United States Marine Corps
Parris Island, Parris Island, SC
January 2015
Bachelor of Arts
Political Science
Mississippi Valley State University, Itta
Bena, MS
Qualified Mental Health Professional
Second Chance Support Services Martinsville, VA August 2019 - January 2023 Government Contractor
Department of Defense (DoD) Bagram Air Base, Afghanistan January 2015 - December 2015
Provided behavioral health support, case management, and counseling for youth and adults in crisis.
Taught coping techniques for depression, trauma recovery, and substance abuse prevention.
Documented client progress in accordance with state reporting standards and agency policy.
Conducted risk assessments and coordinated interventions with clinical and community partners.
Developed individualized care and training plans to foster rehabilitation and self-sufficiency.
Operated within a SCIF (Sensitive Compartmented Information Facility), supporting U.S. government and military operations.
Coordinated logistics, documentation, and classified data handling under strict security protocols.
Worked alongside military and civilian personnel in a high-security, cross-cultural environment.
Supported mission readiness and interagency communication efforts through accurate reporting and compliance.
W E B S I T E S, P O R T F O L I O S, P R O F I L E S
[LinkedIn Profile]
L A N G U A G E S
English, Fluent
Spanish, Intermediate
T E C H N O L O G Y A N D T O O L S
Microsoft Office
Casepeer
BestNotes
Adobe Suite
Articulate 360
Data Entry Systems
Video Editing (Premiere Pro)
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