Customer Service Manager and Technical Support

Ina Munar

Plano IL 630-***-**** ***.*@*******.***

SUMMARY

Customer Service Manager with over four years of customer service experience, specializing in technical support, database management, and team training. Skilled at resolving issues via phone and email, optimizing processes with digital tools, and maintaining high standards of customer satisfaction. Proven ability to improve retention and streamline workflows, seeking a customer service representative role.

FUNCTIONAL SKILLS

•Professional Skills: Leadership and team development, Training program development, Process optimization, Conflict resolution

•Customer Support Skills: Customer relationship management, Email Support

•Technical Skills: Windows, Gingr app, Salesforce

EXPERIENCE

It's Raining Cats and Dogs Luxury Pet Resort

Customer Service Manager

•Transitioned Kennel from paper records to Gingr On-line database. Lead trainer of employees.

•Supervised and trained customer service team on Salesforce case management and email support, enhancing guest interactions and overall satisfaction.

•Resolved customer complaints via phone using superior problem solving skills, reinforcing a high standard of service.

•Developed and implemented training materials incorporating best practices in customer relationship management to improve team skills in customer service.

•Ensured facility cleanliness and safety, maintaining a welcoming environment for guests and pets.

•Collaborated with management to refine policies, leading to improved operational standards.

Plano School District

Substitute Teacher

•Delivered engaging classroom instruction based on teacher-provided lesson plans.

•Supported the academic needs of students with special needs, ensuring inclusive learning experiences.

Indian Valley Theatre

Summer Workshop volunteer

•Coordinated ticket sales and front-of-house operations, ensuring seamless event experiences.

•Organized and maintained accurate records related to budgets and student enrollment.

•Streamlined administrative processes, improving efficiency for staff and production teams.

•Coordinated script revisions and ensured timely distribution to production teams.

Sandwich Opera House

Assistant Director Volunteer

•Coordinated ticket sales and front-of-house operations, ensuring seamless event experiences.

•Coordinated community engagement events to enhance local participation in performances.

•Streamlined administrative processes, improving efficiency for staff and production teams.

Cokesbury

Shipping & Receiving Clerk/ Store Salesclerk/ Key Account Manager

•Relationship Building with Churches

•Data entry

•Auditing

•Banking

•Ordering

•In Store and Outside Event Sales

•Shipping and Receiving

American Home Health

Home Health Scheduler, File Clerk

•Client Scheduling

•Nurses Scheduling

•Medical Record Filing

•Office Support

•On Call Scheduler

Mar 2021 - Nov 2025

Sugar Grove, IL

Feb 2020 - Apr 2021

Plano, IL

Jun 2015 - Apr 2020

Sandwich, IL

Jan 2016 - Mar 2020

Sandwich, IL

Jul 2006 - Aug 2009

Aurora, IL

Jun 2004 - Apr 2006

Aurora, IL

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