Remote Data Entry Clerk Candidate

ADELAJA ROFIYAT DAMILOLA

Tipper Garage, Odo-Osun, Oluyole, Ibadan +234 816-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

A detail-oriented and customer-focused professional with practical experience across retail, hospitality, sales, and digital business support environments. Skilled in delivering high-quality customer service, managing transactions, supporting business operations, and assisting clients with product and service inquiries.

Experienced in both in-person and remote roles, including merchant onboarding, cashier operations, sales support, and online business listing management.

Demonstrates strong ability to communicate effectively with customers, maintain accurate records, and support day-to-day operational activities in fast-paced environments. Proven experience assisting businesses and customers across fintech-related platforms, retail stores, and digital service tools, with a focus on improving customer satisfaction and operational efficiency. Brings hands-on knowledge of customer service processes, cash handling, product promotion, and administrative support tasks. Adaptable and capable of working in remote or physical business settings while maintaining professionalism, accuracy, and attention to detail in all assigned responsibilities.

CORE COMPETENCIES

Customer Service Delivery

Sales Support and Execution

Retail Operations Support

Cash Handling and Register Management

Transaction Processing Accuracy

Customer Relationship Management (CRM)

Merchant Onboarding Support

Online Platform User Support

Product Knowledge Communication

Business Listing Management (Google Business Profile)

Google Maps Business Registration

Digital Business Visibility Support

Administrative Record Keeping

Data Entry and Documentation

Order Processing and Checkout Operations

Inventory and Stock Organization Support

Complaint Handling and Resolution

Interpersonal Communication

Team Collaboration in Fast-Paced Environments

Time Management and Task Prioritization

PROFESSIONAL EXPERIENCE

Business Listing & Google Business Profile Assistant January 2025 – March 2025 LJ DIGITALS Remote

Assisted clients with profile setup and updates, helping them establish a professional online presence.

Monitored business listings for accuracy and compliance with Google Business Profile guidelines and policies.

Reviewed business profiles regularly to ensure information remained accurate, consistent, and aligned with client requirements.

Registered and verified business listings to improve online visibility and make businesses more accessible to potential customers.

Coordinated updates to business information when changes occurred, ensuring customers could access current and reliable details.

Created and managed Google Business Profiles for clients, ensuring accurate business representation across Google Search and Google Maps.

Maintained up-to-date business information, including company names, addresses, contact details, operating hours, and service descriptions.

Supported online business visibility initiatives by managing local business listings and maintaining organized records of profile activities and updates.

Waitress Febuary 2024 – April 2023

MARDIE GRAZZ Alao Akala Expy, Oluyole, IB

Assisted customers with menu-related questions and provided timely support to enhance guest satisfaction and overall service quality.

Maintained clean, organized, and presentable dining areas, including tables and guest spaces, in accordance with workplace standards.

Processed customer payments accurately and handled cash transactions while ensuring proper documentation and accountability.

Collaborated effectively with bar and service staff to support smooth daily operations and ensure timely delivery of customer orders.

Accurately received, recorded, and delivered food and beverage orders while maintaining attention to customer preferences and requests.

Delivered professional customer service by welcoming guests, responding to inquiries, and ensuring a positive dining experience throughout service periods.

Sales Associate May 2023 – September 2023

Brodix Technology and Engineering Alao Akala Expy, Oluyole, IB

Provided in-person customer support by welcoming clients, identifying needs, and delivering accurate product information to enhance overall customer experience and satisfaction.

Responded to customer inquiries and service requests in a timely and professional manner, ensuring clear communication and resolution of concerns.

Supported daily sales operations including product arrangement, merchandising, and maintaining an organized sales environment to improve accessibility and presentation.

Assisted in handling customer feedback and complaints with a solution-focused approach, contributing to improved service delivery and repeat customer engagement.

Collaborated with team members to ensure smooth store operations, uphold service standards, and maintain a clean, structured, and customer-friendly workspace.

Cashier March 2022 – June 2022

Country Kitchen Elebu Road, IB

Provided front-line customer service by greeting patrons, responding to inquiries, and ensuring a positive and efficient checkout experience in a fast-paced retail/food service environment.

Processed customer transactions accurately using a point-of-sale (POS) system, including scanning items, handling cash payments, issuing receipts, and ensuring transaction accuracy.

Maintained cash drawer integrity by providing correct change, balancing daily transactions, and assisting in end-of-shift cash reconciliation procedures.

Supported operational efficiency by keeping the checkout area clean, organized, and compliant with basic hygiene and service standards while assisting in smooth customer flow

Sales Representative / Online Support Representative 2021 – 2022 Bumpa Remote

Supported end-to-end merchant onboarding on the Bumpa platform by guiding new users through account setup, business profile activation, and initial product configuration, ensuring smooth adoption of the SaaS solution.

Provided responsive customer support to active merchants by addressing platform-related inquiries, troubleshooting usage issues, and delivering clear step-by-step guidance to improve user experience and retention.

Maintained accurate administrative records of onboarded merchants, including user activity tracking, onboarding status updates, and follow-up documentation to support internal reporting and operational efficiency.

Delivered virtual training and product walkthroughs to prospective and existing users, demonstrating key platform features and enabling merchants to independently manage their online store operations effectively. EDUCATION

Ekiti State University (EKSU) 2024

Bachelor of Science (B.Sc.) Entrepreneurship

Vantage Comprehensive College 2019

West African Senior School Certificate Examination (WASSCE / O’Level) Wisdom Citadel School 2013

School Leaving Certificate

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