Customer Service & Bilingual IT Support

JAEL FERNANDEZ

**** **** ****** **, ***** Vista, CA ********@*****.*** 619-***-****

PROFESSIONAL SUMMARY

Reliable and customer-focused team member with strong bilingual communication skills and experience in fast-paced service environments. Excellent time management abilities, with a proven track record of providing friendly support and maintaining operational efficiency. Currently pursuing studies in Information Technology. SKILLS

● Customer Service: Experienced in greeting customers, answering questions, and delivering friendly support in high-volume settings.

● Communication: Strong verbal skills; bilingual in English and Spanish, able to assist diverse customers effectively.

● Time Management: Organized and efficient; capable of handling multiple tasks while meeting deadlines.

● Technical: Hands-on experience fixing laptops and modding Nintendo 3DS, Nintendo Switch, and PSP consoles.

WORK EXPERIENCE

Team Member

KFC, 5080 Bonita Rd, Chula Vista, CA

March 2026 – Present

● Managed front register and drive-thru operations, delivering excellent customer service in a fast-paced environment.

● Maintained cleanliness of front and back areas to uphold high standards of store presentation and food safety.

Salon Assistant

Patrick and Andy Beauty Salon, Chula Vista, CA

January 2023 – 2025

● Greeted customers and provided professional, friendly service to ensure a positive salon experience.

● Answered phone calls and assisted with appointment scheduling.

● Supported stylists with daily tasks to ensure smooth salon operations. VOLUNTEER EXPERIENCE

Community Service Student

Chula Vista, CA

January 2022 – July 2025

● Supported school events through setup, cleanup, and staff assistance.

● Participated in park cleanups and helped maintain school grounds.

● Tutored younger students with homework and class assignments. Teacher’s Assistant, Olympic View Elementary (2nd Grade)

● Supported classroom activities, helped prepare materials, and worked with students in small groups.

Tutor

● Assisted students with classwork and homework.

EDUCATION

Southwestern College, Chula Vista, CA

Current Student (August 2025 – Present)

● Studying Information Technology (IT).

Eastlake High School, Chula Vista, CA

High School Diploma, Graduated 2025 (GPA: 4.0)

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