UKG Kronos Workforce Management Consultant
Resume:
Houston, US • **********************@*****.*** •
VINOD KUMAR DUMPALLI
UKG Kronos Consultant
PROFESSIONAL SUMMARY
• Over 6 years of experience as a Kronos Administrator and Consultant specializing in UKG Pro Workforce Management (WFM) and Kronos Workforce Central (WFC), with strong expertise in workforce management solutions, integrations, and enterprise support.
• Extensive hands-on experience with UKG WFM and Kronos Workforce Central versions 6.0–8.0, including implementation, configuration, and support of Workforce Timekeeper, Scheduler, Accruals, Attendance, and Device Manager modules.
• Proven expertise in configuring and supporting Kronos InTouch and 4500 terminals, including device management, troubleshooting, synchronization, and enterprise-wide deployment support.
• Strong experience in HRMS and payroll integrations using Dell Boomi, Workforce Integration Manager (WIM), and API/file-based integrations with multiple payroll and HR systems.
• Highly skilled in UKG/Kronos configuration activities including pay rules, work rules, pay codes, accrual profiles, holiday credit rules, shift differential rules, labor levels, Hyper Find queries, Genies, Event Manager, and Workforce Schedule Editor.
• Led requirements gathering sessions and successfully designed, configured, tested, and deployed Kronos solutions including pay policies, function access profiles, data access profiles, labor level sets, scheduling configurations, and workforce compliance rules.
• Strong understanding of Software Development Life Cycle (SDLC) methodologies including business requirements analysis, technical design, system configuration, testing, deployment, documentation, and production support.
• Served as Solution Lead for workforce management initiatives, coordinating with HR, Payroll, Operations, and IT teams to ensure successful implementation and alignment with business objectives.
• Extensive experience managing UKG Pro WFM enhancements, development activities, and production support initiatives across enterprise workforce management environments.
• Configured and maintained workforce management components including timekeeping, scheduling, absence management, accruals, attendance policies, and device management while ensuring compliance with company and labor policies.
• Delivered Tier 2 functional and technical support for workforce management systems, resolving complex production issues and collaborating with cross-functional teams for continuous process improvements.
• Managed the full application lifecycle including gap analysis, system enhancements, upgrades, testing, integrations, reportin g, deployment, end-user training, and post-production support.
• Supported UKG Retail Advanced Scheduling and Forecasting functionalities, optimizing labor forecasting models, staffing coverage, scheduling efficiency, and workforce utilization. WORK EXPERIENCE
Client: Citi, TX
Role: UKG WFM Consultant
Duration: Feb 2024-Present
Responsibilities:
• Serving as a UKG Pro WFM Consultant, providing both development and production support to ensure system stability and continuous improvement across multiple business units.
• Partnered with business stakeholders and functional teams to gather, analyze, and validate requirements, translating approved Business Requirement Documents (BRDs) into precise system configurations.
• Configured and enhanced UKG Pro WFM modules including Pay Rules, Accruals, and Timekeeping rules to ensure policy compliance and accurate payroll processing.
• Diagnosed and resolved clock issues, timecard discrepancies, and pay calculation errors through detailed root-cause analysis and corrective configuration updates.
• Managed and resolved ServiceNow incidents, service requests, and enhancement tickets in accordance with SLAs, while maintaining clear and timely communication with business users.
• Collaborated with multiple business units and cross-functional teams to support operational needs, system enhancements, and issue resolution within a complex enterprise environment.
• Conducted Unit Testing and System Integration Testing (SIT) for new and modified configurations, validating end-to-end functionality prior to deployment to higher environments.
• Developed and maintained detailed documentation including business workflows, configuration specifications, and support procedures, ensuring end-to-end visibility of UKG Pro WFM processes.
• Supported continuous improvement initiatives by identifying configuration gaps, recommending system optimizations, and ensuring adherence to UKG Pro WFM best practices.
• Led end-to-end implementation of UKG Pro WFM from legacy systems, ensuring seamless integration with HR and payroll platforms and driving significant improvements in workforce management efficiency.
• Collected and analyzed business requirements, actively contributing to project teams to define functional needs and translate them into system configurations that improved usability and productivity.
• Prepared and reviewed key project documentation including Business Requirements Documents (BRD), Functional Design Documents (FDD), System Design Specifications (SDS), Requirement Traceability Matrices (RTM), use case specifications, and testing artifacts to ensure alignment with business objectives.
• Configured Organizational Sets, Labor Categories, and Employee Groups to enable detailed workforce segmentation and enforce location-specific policies.
• Executed QA testing and validation for critical interfaces including Pay Rules, Person Import, Payroll Export, Punch Import/Export, CRT, and Schedule Export.
• Performed comprehensive testing activities including Unit Testing, SIT, UAT, dry runs, and cutover processes to ensure system readiness and stability for go-live.
• Managed pre- and post-go-live support, including administrative activities, issue resolution, and user enablement, to ensure a smooth transition to production.
• Created and maintained custom Data Views to extract and analyze employee, time, and attendance data for operational reporting and insights.
• Worked closely with HR and IT teams to configure and implement UKG Pro WFM, ensuring accurate data migration and alignment with established business processes.
• Developed standard operating procedures (SOPs) and user documentation, contributing to a comprehensive knowledge base for end users and IT support teams.
propelsoL,Houston,TX
Role: Krono Consultant
Duration: Aug 2022 to Dec 2023
Responsibilities:
• As a Kronos Consultant, I implemented all building blocks of the Workforce Time and Attendance module and configured the web server and app servers for the Kronos environment.
• Configuration and Deployment of Kronos 4500 Biometric & InTouch clocks.
• Handled Remedy tickets regarding anything on the Kronos cloud server.
• Identified, analyzed and resolved problems with the application in production application independently or with other technical teams and/or functional resources.
• Resolved the issues raised by the users within the SLA (Service level agreement).
• Worked on different issues like Timekeeper, Accrual, Access, Schedule, Payroll-related, Kronos Clocks.
• Interacted with the infrastructure, DBA, and application teams.
• Configured workforce management rules and timekeeping policies in UKG Kronos to align with investment firm compliance and payroll requirements, ensuring accurate billing and labor cost allocation for commercial projects.
• Prioritize issues raised and resolve them accordingly. Provided technical support for production cycle jobs and troubleshooted issues.
• Provided regular status reports to management and customers on application status and other metrics.
• Created the design document and SOPs in the environment and shared it within the team for the reference.
• Built and developed analytics dashboards and reports for executive use. As well as track and report on payroll weekly.
• Responsible for developing Kronos Payrules, Workrules, Paycode Profiles, Paycode, Wage Profiles, FAP's, Schedules, Labor Levels, Labor Level sets, and configuring Kronos 4500 and devices utilizing WDM and DCM.
• Oversee QA testing activities for all Kronos HR and Timekeeper application related initiatives
• Configured display profiles including all necessary building blocks related to Kronos Genies.
• Set up application features such as function access profiles, data access profiles, pay code distribution, work rules, pay rules, and hyper find queries for UKG Workforce Management.
• Maintained Kronos WFC 6.0, troubleshooting connection issues, stopping and starting of services, applying service packs for WFC and Connect.
• Exchanged the Data from the Kronos to the other tools like SAP by using the Workforce connect.
• Keeps pay period rules and daily rules updated according to Union Contract changes.
• Developed process, procedures and training materials for the Kronos Cloud Hosted Operations team, this information was shared out to other Organizations and was housed at a central repository to be used for reference.
• Implemented UKG Kronos solutions for commercial real estate operations, automating employee scheduling and time tracking across multiple property management teams, improving operational efficiency by 20%.
• Maintain the Kronos Workforce Central 6.1 time-keeping system to ensure accurate timekeeping through maintenance of pay rules, schedule groups, security profiles, labor levels, and accrual profiles.
• Create and deliver overview and company specific presentation of Kronos application.
• Plan store labor based on sales forecasting engines, task standards and minimum hours-based labor.
• Organized team meetings, generated business process models, & use-case models, and created business requirements document (BRD) and Identified list of applications need to be modified to support this automation.
• Perform UAT/Quality Assurance (QA) testing and documentation of configuration.
• Setup & Configured Workforce Forecasting and Scheduling.
• Worked on the Work Force Dimensions (WFD) and Work Force Central (WFC) product. Work Force suite provides labor management solutions in four key areas Time and attendance, Scheduling, Human Resource management and Payroll.
• Implemented and organized new functionality within UKG Workforce Dimensions to support changing business needs such as Pay Rules, Customer Reporting, Attendance Rules and Automated Alerts.
• Responsible for the Kronos WFC v8 system assessment for the Kronos Dimension Global implementation. Amazon India
Kronos System Admin
Duration: Sep 2019 - May 2022
Responsibilities:
• Worked as a Functional consultant using Kronos Workforce Central 6.0 Time & Attendance implementation.
• Utilized technical ability to create, maintain, and support Kronos WIM Interfaces, advanced Crystal Reports, and stored procedures.
• Experience as a facilitator and user advocate ensuring that systems capabilities are evaluated to meet end user requirements and organizational strategic planning objectives.
• Attended & held training session for team analyst to present new enhancement of Kronos 8.0.
• Researched, wrote, and modified test procedures used for upgrades; Modules include HR/Payroll, Timekeeper, Leave, Attendance, DCM, Connect, WIM, Scheduler, and Analytics.
• Extensive experience of working with DBMS databases like SQL server
• Well versed with modules from Kronos 6.0 Scheduling, Labor costing, Schedule changes and postings accruals Performed software upgrades to UKG Kronos multiple time clocks and maintained UKG Kronos pay rules, codes, work rules, wage profiles, Labor levels, schedules, and shifts as required by HR.
• Involved in the production support activities for UKG Kronos application in Time & attendance, Absence management, and Accruals modules, the Configuration of Workforce Timekeeper Pay Rules, Accruals, Wage Profile, Schedule Rules, and Adjustment Rule, per DSR, in Kronos WFC
• Spearheaded the implementation of advanced scheduling techniques within Pro WFM to accommodate complex shift patterns.
• Integrated real-time data feeds into Pro WFM for dynamic adjustment of workforce schedules.
• Assisted in the design and development of custom dashboards for real-time workforce analytics within Pro WFM.
• Expanded contingency plans and backup procedures to ensure Pro WFM continuity during system outages.
• Utilized Pro WFM forecasting tools to predict future workforce needs and improve resource allocation.
• Enhanced Pro WFM compliance capabilities by integrating local and national labor law requirements.
• Participated in beta testing of new Pro WFM features and provided feedback for future enhancements.
• Worked with project managers to implement Pro WFM-based workforce management solutions across multiple global locations.
• Established a feedback loop with end-users to continuously improve the usability and effectiveness of Pro WFM tools and features.
• Configured Leave of absence, reasons, eligibility, documents, and Leave rules from HR practices, making recommendations for UKG Kronos Timekeeping system best practices and Deployment of Kronos 4500 Biometric & InTouch 9000 clocks. new functionality within UKG Kronos to support changing business needs such as Pay Rules, Customer Reporting, Attendance Rules, and Automated Alerts.
• Independently set up the UKG Kronos Workforce Central time-keeping system and ADP Etime to ensure accurate timekeeping through maintenance of pay rules, schedule groups, security profiles, labor levels, and accrual profiles. Conducted assessments to define and document current business practices and policies and educate how the Kronos product will impact business practice as well as the process.
• As a UKG Kronos Consultant, I worked on implementing all building blocks of the Workforce Time & Attendance module as well as configuring the web server and app servers for the UKG Kronos environment. Also Responsible for Implementation, Upgradation, Configuration, and Customization of WFC, WIM (Workforce Integration Manager), and the whole UKG Kronos Module.
• Supported, configured, and tested Kronos pay rules, work rules, pay codes, zones, and security profiles.
• Developed interfaces and reports between the PeopleSoft system and Kronos to automate processes and gather data that managers would need to better track their employees. SKILLS
Kronos Tools
Kronos Workforce Management *HRMS * HRIS * Time& Labor Management * HCM * Workforce Timekeeping * Workforce Scheduling * Workforce Accruals * Workforce Device Manager (WDM) * Workforce Integration Manager (WIM) * ITIL * Jira * Trello * Kronos Application Configuration * Employee Self Service * Monitoring * Reports* Pay Rule *Work Rule*SQL * SQR * Testing * Implementation *Version Upgrade * Mergers * Spin off * EDUCATION
MLRIT, B. Tech -mech. 2020
Masters, Lamar university -Mis 2023
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