JAMIE
RAFFERTY
**********@******.***
Tucson, AZ 85730
I enjoy a job that offers a balance of customer interaction, creativity, and a fast-paced work environment. I enjoy engaging with people, creating a welcoming atmosphere, and showcasing my knowledge of drinks and mixology. I value the opportunity to be social, work with a team, and be in a lively setting. I like to stay active, can handle multiple tasks at once, and I am quick on my feet. The opportunity to learn about different beverages and keep up with trends, while receiving tips for excellent service, is a rewarding aspect of the job. Ultimately, I am looking for a job where I can connect with customers, showcase their skills, and have a fun, dynamic work environment. SUMMARY
SKILLS
• Health & Safety Standards
• Outgoing & Friendly
• Adaptability
• Responsible Service
• Stamina & Dexterity
• Mixology
• Strong Communication
• Strong multitasking
• Customer service
• Highly reliable
• Team player attitude
Los Angeles Valley College
Van Nuys, CA
No Degree: Music Business
EDUCATION
Ovia Bar and Lounge - Bartender
Tucson, AZ • 02/2026 - Current
Tommy's Saloon - Bartender
Tucson, AZ • 02/2025 - 01/2026
BJ's Restaurant & Brewhouse - Bartender
Tucson, AZ • 02/2025 - 04/2025
Buggy Wheel Bar & Grill - Bartender
10/2023 - 01/2025
EXPERIENCE
Trained new bartenders on drink preparation techniques and customer service protocols
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Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock levels.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Collaborated with kitchen staff to coordinate timely service of food and drinks
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Implemented efficient workflow processes, reducing wait times during busy shifts
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Served high customer volumes during special events, nights, and weekends.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Implemented enforcement of regulations concerning underage drinking and over-serving practices.
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Processed drink orders and provided beverage recommendations. Assisted customers in choosing alcoholic and non-alcoholic options. Served drinks promptly to improve customer experience.
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Oversaw cleanliness and organization of bar area, ensuring optimal operational efficiency.
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Oversaw selection and utilization of appropriate glassware and bar tools for each drink preparation.
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Music Box Lounge - Bartender
10/2022 - 10/2023
SMG Global - Tucson Convention Center - Bartender
08/2022 - 10/2023
Brooklyns Beer & Burger - Bar Manager
03/2021 - 08/2022
Wooden Nickel Tavern - Bartender - Fill In
02/2021 - 03/2021
Cheddars Stratch Kitchen - Bartender
Lincoln, NE • 05/2019 - 03/2020
Resolved customer complaints and issues with professionalism and efficiency.
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Executed payment processing utilizing cash, credit cards, and digital payment methods.
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Verified drinking age requirements of customers by carefully reviewing photo identification.
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• Maintain inventory of alcohol, mixers, and garnishes.
• Mix and serve drinks according to recipes or customer preferences.
• Handle customer complaints or issues professionally.
• Handle cash and operate the cash register.
Follow safety and health regulations, including serving alcohol responsibly.
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• Handle multiple orders at once, especially during busy shifts. Familiarity with classic cocktails and the ability to mix drinks to customers' preferences.
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Exhibited a positive professional demeanor while managing large crowds and diverse customer needs.
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Collaborated with event coordinators to synchronize beverage service with event schedules and guest expectations.
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Ensured verification of guests' legal drinking age and adherence to local laws and regulations for alcohol service.
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Maintained cleanliness of bar area by wiping down surfaces, washing glassware, and disposing of trash.
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Hire, train, and supervise bartenders and bar staff, ensuring they meet the standards for customer service, product knowledge, and bar operations.
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Monitor and evaluate staff performance, providing feedback and guidance for improvement.
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Ensure that customers receive high-quality service at all times by maintaining a friendly, welcoming atmosphere.
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Track inventory levels and conduct regular stock checks to ensure proper inventory control.
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Minimize waste and loss by implementing efficient bar management systems.
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Handle cash and tips properly, ensuring all transactions are recorded correctly.
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Ability to work in a busy, fast-paced, and sometimes noisy environment.
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Work closely with other bartenders, servers, and kitchen staff to ensure smooth and efficient service.
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Chili's, Lincoln, NE - Bartender
Lincoln, NE • 02/2017 - 04/2019
Huskerville Pub and Pizza - Bartender
Lincoln, NE • 09/2016 - 02/2017
Claim Jumper - Bartender
01/2002 - 01/2016
• Responsible alcohol service in compliance with local laws.
• Available to work evenings, weekends, and holidays as needed. Demonstrated capacity to manage multiple tasks simultaneously in high-pressure environments.
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• Familiarity with inventory management and restocking bar supplies. Support other bartenders during peak times by helping with drink orders and delivery.
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Familiarity with various beers, wines, spirits, and non-alcoholic drinks.
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Experience with cocktail shakers, blenders, draft systems, and other bar tools.
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Handle guest concerns or complaints in a positive and professional manner, ensuring satisfaction.
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• Build rapport with regular guests to encourage return visits.
• Ensure drinks are delivered to the correct tables in a timely manner. Take accurate food and drink orders and communicate any special requests to the kitchen.
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• Check ID to verify legal drinking age and serve alcohol responsibly. Mixed and served beverages according to standard recipes and customer preferences
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Maintained cleanliness and organization of bar area, ensuring compliance with health standards
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Provided exceptional customer service, enhancing guest satisfaction and retention
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Managed inventory levels, restocking supplies to ensure availability during peak hours
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Engage with guests, creating a friendly and inviting atmosphere at the bar.
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• Clean and sanitize the bar area, glassware, and utensils regularly. Mix, pour, and serve beverages according to recipes and guest preferences.
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Take accurate drink orders and communicate any special requests to the kitchen.
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Maintain friendly communication with guests throughout the visit to ensure their needs are met.
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