Client Services and Family Support Coordinator

Nancy Lopez

210-***-**** *********@*****.***

SUMMARY

Detail-oriented professional with a strong background in customer relationship management and documentation management. Known for fostering collaboration among clinical staff and families, ensuring timely care coordination and compliance with regulations. SKILLS

• Customer relationship management

• Client engagement

• Client support coordination

• Conflict resolution

• Regulatory compliance

• Financial transaction review

• Documentation management

• Data management

• Effective communication

• Team collaboration

• Strong interpersonal skills

EXPERIENCE

Client Services Associate, Care Options For Kids, May 2025-May 2026 San Antonio, Texas

• Coordinated pediatric nursing schedules to ensure timely and consistent patient care.

• Acted as primary liaison among families, nurses, and clinical staff for updates and case needs. Managed high-volume caseloads, prioritizing urgent staffing needs and maintaining compliance with regulations.

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Supported clinical team with documentation and staffing reports to maintain operational efficiency.

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Demonstrated empathy and professionalism when assisting families and resolving scheduling conflicts.

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Reviewed insurance reimbursement rates, verifying nurse pay rates against budgets and guidelines.

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• Audited weekly payroll reports for accuracy in hours, pay rates, and visit documentation. Collaborated with billing and finance teams to align reimbursements with service delivery standards.

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Family Support Worker, City Of San Antonio, December 2022-May 2025 San Antonio, Texas

Provided comprehensive support to families by assessing needs, connecting them with community resources, and developing individualized family partnership goals.

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Strengthened family engagement and support by maintaining ongoing communication with parents, fostering early childhood development and school readiness.

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Conducted home visits and parent conferences to monitor progress, address barriers, and encourage participation in program activities.

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Collaborated with teachers, health coordinators, and social service agencies to ensure children received necessary educational, health, and social services.

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Ensured compliance with federal Head Start Performance Standards and agency policies by documenting all interactions, referrals, and outcomes accurately.

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Enhanced family knowledge and skills by facilitating workshops on nutrition, parenting, budgeting, and child development.

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Supported families in crisis by offering guidance, advocacy, and connections to appropriate support networks.

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Administrative Assistant, Smile Structure, October 2020-December 2022 San Antonio, Texas

Greeted and assisted patients with professionalism, contributing to a positive and welcoming front-office experience.

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Answered and directed incoming phone calls, responded to inquiries, and coordinated communication between patients and clinical staff.

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Scheduled and confirmed patient appointments, ensuring accurate and up-to-date records in compliance with HIPAA standards.

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Collected co-pays and outstanding balances, processed payments, and maintained financial documentation.

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• Organized files and maintained supplies to support efficient daily office operations. EDUCATION AND TRAINING

Bachelor of Science

Criminology, Texas A&M - San Antonio, San Antonio December 2019 Associate of Arts

Psychology, Saint Philips College, San Antonio, TX December 2017 LANGUAGES

Spanish:

Full Professional

CERTIFICATIONS & LICENSES

• ITIL 4 Foundations

REFERENCES

References available upon request.

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