Remote Virtual Assistant & Administrative Support

Reneeta Rollins

Chicago IL • 312-***-**** • **************@*****.***

Professional Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Skills

Administrative workflows

Microsoft Office Suite

Customer service

Data entry

Computer skills

Yardi

Attention to detail

Time management

Work History

Account Specialist, 2025 to 2026

Discover Finacial Services – Chicago, IL

Managed client inquiries and resolved account issues efficiently.

Processed account transactions and maintained accurate records.

Collaborated with cross-functional teams to enhance customer service initiatives.

Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.

Home Health Aide, 2012 to 2024

Addus Healthcare – Chicago, IL

Provided compassionate personal care, including bathing, grooming, and dressing for clients.

Assisted clients with daily living activities to promote independence and well-being.

Administered prescribed medications and monitored client health status regularly.

Documented patient progress, changes in condition, and communicated effectively with healthcare teams.

Administrative Coordinator, 2015 to 2017

Holsten Management – Chicago, IL

Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.

Managed correspondence and communications, enhancing team collaboration and information flow.

Assisted with document preparation and data entry, maintaining accuracy in records management.

Implemented filing systems to streamline information retrieval and improve administrative efficiency.

Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

Occupancy Specialist, 2006 to 2012

Wolcott Realty – Chicago, IL

Managed tenant inquiries and resolved issues to ensure satisfaction and retention.

Assisted in preparing lease agreements, ensuring compliance with regulations and policies.

Assisted in the preparation of reports, ensuring accuracy and adherence to guidelines.

Coordinated communication between tenants and property management for seamless operations.

Certifications

Bookkeeping Basics Certificate

Tracking Assets and Sales

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