Operations & Administrative Manager (Bilingual)

LEWY MUELA

Indianapolis, IN 317-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Operations and administrative professional with 5+ years of experience managing documentation, workflow coordination, and cross-functional communication in fast-paced environments. Skilled in organizing multiple concurrent cases, maintaining accurate records, and ensuring timely completion of operational processes. Certified Medical Spanish Interpreter and bilingual in English and Spanish, with experience communicating clearly across diverse stakeholders and sensitive documentation processes.

CORE SKILLS

Administrative Operations • Workflow & Task Management • Documentation & Data Accuracy • Process Coordination • Project Tracking Systems • Cross-Functional Collaboration • Client & Stakeholder Communication • Issue Resolution & Escalation • Process Improvement Systems & Tools: Basecamp • Google Workspace • Microsoft Office • Adobe Creative Suite • Microsoft Teams • Slack • Zoom

Bilingual Communication (English / Spanish)

OPERATIONAL STRENGTHS

Detail-Oriented • Process-Driven • Highly Organized • Strong Written Communication • Confidential Information Handling

PROFESSIONAL EXPERIENCE

Operations Manager Administrative Operations

Gers Construction — Indianapolis, IN 2019 – Present

• Maintain structured tracking systems to document communications, timelines, and project milestones across multiple active workflows.

• Manage multiple concurrent insurance claims and project workflows simultaneously, ensuring accurate documentation, timely follow-ups, and completion of required administrative processes.

• Review documentation, verify information accuracy, and maintain detailed records supporting project coordination and operational compliance.

• Serve as a primary point of contact for clients and partners, resolving questions and addressing workflow issues through phone, email, and virtual meetings.

• Coordinate cross-functional teams including field staff, suppliers, and insurance partners to ensure operational alignment and efficient project progression.

• Identify workflow inefficiencies and implement process improvements to strengthen communication, documentation, and internal coordination.

• Utilize Basecamp to track tasks, communications, and project progress across teams. Communications Manager

MilesHerndon Agency — Indianapolis, IN 2017 – 2019

• Facilitated communication between leadership and external stakeholders to support operational coordination and project alignment.

• Translated complex processes into clear guidance and documentation for diverse audiences.

• Supported onboarding documentation and improved internal workflow tracking systems.

• Strengthened cross-team collaboration through standardized communication processes. EDUCATION & CERTIFICATIONS

Bachelor of Fine Arts — Visual Communication Design Indiana University Indianapolis 2019

Certified Medical Spanish Interpreter

Bridging the Gap 2014

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