Owner-Manager with Customer Service Excellence

DAWN JORDAN

Joppa, MD ***** 240-***-**** **************@*****.***

Professional Summary

Dynamic and results-driven professional with extensive experience in delivering exceptional customer service tailored to client needs. Proven expertise in identifying and addressing unique requests, ensuring a personalized approach that enhances satisfaction and fosters long-term loyalty. Strong problem-solving abilities and meticulous attention to detail facilitate effective resolution of inquiries and concerns. Demonstrated capacity to multitask and manage time efficiently, consistently achieving performance targets while maintaining high service standards.

Skills

●Operational management

●Clear interpersonal communication

●Proficient in task prioritization

●Effective issue management

●Recordkeeping system administration

●Proficient schedule organization

●Strong verbal and written communication abilities

●Team-oriented approach

●Collaborative networking abilities

●Customer engagement

●Attuned to client preferences

●Strong client loyalty strategies

●Merchandising strategy development

●Small business operations

Work History

Owner Manager, 02/2017 - Current

Shear Xcellence – Laurel, MD

●Achieved streamlined financial operations by optimizing payroll and expense processes. Enhanced budget management through precise tracking of payments, resulting in improved financial accuracy across weekly, monthly, quarterly, and yearly cycles.

●Conducted comprehensive onboarding sessions to ensure new stylists are equipped with essential knowledge and techniques.

●Achieved streamlined office operations through effective supervision of employees and front desk management. Improved client record accuracy and service documentation, contributing to enhanced customer satisfaction.

●Facilitated performance improvement by tracking daily tasks and coaching team members on best practices.

●Negotiated with vendors and suppliers to achieve favorable pricing and ensure high-quality product availability.

●Coordinated multiple tasks through effective calendar management and appointment scheduling, maintaining established timeframes for optimal client satisfaction.

●Designed and implemented innovative promotional campaigns to enhance brand visibility and attract new clientele.

●Established robust client connections by providing accurate services and comprehensive product insights.

●Cultivated strong client relationships through effective education on services and products, ensuring maximum benefit realization.

Manager, 11/2011 - 02/2017

Shades Of Color Hair Salon – Laurel, MD

●Coordinated and prioritized tasks to consistently meet established deadlines.

●Coordinated new employee onboarding by delivering training sessions and distributing essential documentation.

●Designed and executed cross-training programs to improve team adaptability and operational efficiency.

●Evaluated team members' skills and matched responsibilities to enhance productivity and development opportunities.

●Evaluated daily performance metrics and facilitated skill development through effective team mentoring.

●Delivered comprehensive education on services and products, ensuring customers fully understood advantages and applications.

●Analyzed dynamic business needs to adjust job assignments and schedules, factoring in employee knowledge and client demands for improved operational efficiency.

Childcare Professional, 04/2007 - 07/2009

KinderCare - Jessup, MD

●Balanced multiple priorities in a fast-paced environment while meeting deadlines and maintaining accuracy.

●Processed forms, updated student information, tracked attendance, and supported office operations

●Handled unexpected situations, coordinated solutions, and ensured a safe and productive environment.

●Followed licensing requirements, safety regulations, and confidentiality standards, regarding student information

●Worked closely with teachers, administrators, and support staff to achieve organizational goals.

●Managed daily schedules, coordinated activities, maintained attendance records, and ensured smooth daily operations.

●Served as a primary point of contact for parents, staff, visitors, providing clear and professional communication.

●Addressed parent inquiries, resolved concerns, and built positive relationships with families and staff.

References

Additional Experience, Education and References Provided Upon Request.

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